Answer:
customer excellence
Explanation:
The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service. That small extra effort can really make a difference.
Answer:
i. The training method was on-the-job training.
ii. Christine's performance error was stereotyping.
Explanation: On-the-job training is a learning process in which a worker is trained on how to perform certain tasks by actually doing those tasks, where an experienced colleague, supervisor or manager will usually serve as the trainer.
Stereotyping is the act for generalizing a particular category of people, it is having an expectation of a person or group of persons that they might behave or act in a certain way.
Christine in the scenario above, has ranked Jon using a stereotype that he is young new to the job, therefore that is the reason why he did not perform well or up to standard.
I believe the answer is Location Targeting.
Location targeting help advertisers to provide appropriate advertising that is relevant to the people that live in a certain location.
For example, an advertisement for sunblock products would be much more efficient if it's advertised to the people that live near the beach such as Miami.
Answer:
a. Reformation
Explanation:
In the given instance, it is clearly observed that the Vehicle Identification Number is not correctly written in the contract, and that happened due to typing errors, and was not intentional.
In these cases the courts order to reform the contract, and then the reformed contract shall reflect the intentions of both the parties as what they intend.
In the given case also, reformation will take place as the error is not due to intentionally, fraud with the other party. Thus correct option is:
a. Reformation
