Question

Jonathan Mill works as a guest relations executive at a five star property, Le Gardenia. He is welcoming a new guest, Mr. Jordan Burns at the hotel today. On interacting with him, he finds that the guest is warm, friendly, and communicates his presence through non-verbal communication. Which of the following is Burns most likely doing? A. Making an effort to learn more about Mill to build a personal rapport B. Narrating interesting work related stories to Mill C. Saying how much he likes the décor and location of the hotel D. Making eye contact and smiling when Mill talks E. Sharing humorous anecdotes of his other hotel experiences

Answer 1

Answer:

D. Making eye contact and smiling when Mill talks

Explanation:

People can communicate through different methods such as verbal and non-verbal methods. Non-verbal methods usually involve the use of other parts of the body to make signs instead of talking. Based on the conversion between Mill and Burns, it is obvious that there was a non-verbal communication between them.

Answer 2

Answer:

D. Making eye contact and smiling when Mill talks.

Explanation:

Since Mr Burns is described as friendly, warm and non verbal in expression, it shows that he only smiles and makes contact with Mill .

Jonathan Mill is just a guest relations executive who has nothing to do with whatever work Mr. Burns might be doing, Burns cannot be discussing any work related stories with him on the first meeting day.

If Mr Burns would like to know more about Mill and build a personal rapport with him, that could best be done by talking to him, which from the information we have, Mr Burns didn't do.

Moreover, he cannot share his other hotel experience with Mill non verbally, which makes option A the only correct option.