Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Answer:
D. Fill handle
Explanation:
Required
Which can be used to copy from cell to cell
(a); Means the current cell being selected in the spreadsheet program
(b): Used to fit all columns in the spreadsheet program. Usually, the columns are fitted based on their width.
(c): The vertical and horizontal lines that separate cells.
(d): This is used to copy from one cell to another, especially adjacent cells.
The correct answer is Works cited page
Answer:
Advanced persistent threat.
Explanation:
Advanced persistent threat is a threat actor implemented by either a government supported or private group to intrude a network or system and stays undetected, collecting information over a period of time.
It is used by cyber terrorist group to facilitate massive attacks based on the information retrieved. National or government group use the concept to promote national security.
Technical program - cosmetologist
Bachelors degree - nutritionist
Doctorate degree - molecular biologist
All careers are dependent on the required education for a particular career and the complexity of education to be competent.
