Question

The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

Answer 1

Answer:

The correct answer is: operations management.

Explanation:

Operations management refers to the management of business practices within a company to achieve the highest possible level of quality, in an attempt to increase profit. There is a wide range of activities that fall under the category of operations activities. Among them, we can identify quality service assurance.