Question

As a production manager, George is accountable for resource budgets that are highly sensitive to overtime pay rates. As a sales manager, Lucas needs to meet customer delivery schedules at all costs to avoid losing contracts that drive his commissions. The conflict that arises between these managers is the result of _________.A. unobtrusive power.
B. overlapping authority.
C. status inconsistencies.
D. distributed negotiation.
E. different evaluation and reward systems.

Answer 1

Answer:

E) different evaluation and reward systems.

Explanation:

In this scenario, George is evaluated according to productive standards, specially following the production budget which generally requires to minimize overtime pay.

On the other hand, Lucas is evaluated based on his sales performance, which means his team must sell the largest possible amount of goods.

The problem is that sometimes Lucas's needs will be in conflict with George's needs, e.g. A customer requires a large amount of merchandise that is not readily available. Lucas needs George to make his workers work overtime, but that would increase George's costs. Since George doesn't benefit, instead he is hurt by that overtime work, he will refuse to do it. That may result in Lucas losing that big sale.

Answer 2

Answer:

The answer to this question is Option E. different evaluation and reward systems.

Explanation:

As a production manager, George is accountable for resource budgets that are highly sensitive to overtime pay rates. As a sales manager, Lucas needs to meet customer delivery schedules at all costs to avoid losing contracts that drive his commissions. The conflict that arises between these managers is the result of different evaluation and reward systems.