Question

You are meeting with Ms. Berlin and she has completed an enrollment form for a MA-PD plan you represent. You notice that her handwriting is illegible and as a result, the spelling of her street looks incorrect. She asks you to fill in the corrected street name. What should you do?

Answer 1

Answer:

you may correct this info as long as you add your initials and date next to thee correction

Explanation:

In this scenario you are a government employee who handle Ms. Berlin MA-PD plan (a type of medicare plan).

The most crucial job for you is that you need to ensure that the one submitting the form is actually eligible for the plan and not someone who is faking their identity.

Misspelling on the street where she lives is not a serious mistake and can be corrected as long as you confirm her other personal information (such as full name, social security numbers, date of birth, etc).

So, you are allowed to correct this information, as long as you already confirmed her identity. Adding initial and date next to the correction serves as a confirmation that you are responsible for the new information that was put on the form.