What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
Bond M= $21,914.32.
Bond N= $6,131.14
Explanation:The price of any bond (or financial instrument) is the PV of the future cash flows. Even though Bond M makes different coupons payments,to find the price of the bond,we just find PV for the cash flows
The act that created a “pay-as-you-go” system that requires Congress to raise enough revenue to cover increases in direct spending
B. the 1990 Budget Enforcement Act
Question2 Every hour, the federal government spends about
B. $250 thousand
Explanation:
The act came as a response to the impending recession the western markets in the 1990 fiscal year which was to hit USA particularly hard. This came as a result of and in contrast with many conservative measures taken by the President George W Bush Sr up until that point.
The president had been saying till then that the opposition and the population could read his lips that there will not be new taxes.
It did happen though as this law allowed the government to increase taxation rates to cover governmental spending.
