Answer: c) presents the good news immediately.
Explanation: The claim that is raised by the customer must be considered for the evaluation and understanding the problem of the customer or customer's product . Business communicator should always reply the adjustment message starting with the good news so that customer can be satisfied by the business services.
Other options are incorrect because it does not explains business position, friendly interaction is not presented and summary of the claim is not represented in adjustment message.Thus, the correct option is option(c).
Answer:
stereotypes
Explanation:
Stereotype: In psychology, the term stereotype is defined as an over-generalized faith or belief about a specific group of people. It is often related to particular expectations that an individual may have from every member of a specific group and therefore the expectation varies such as the group's personality, ability, etc.
An individual experiencing stereotype will, however, is considered as prejudice because of the fact an individuality doesn't depend on what the person show but it is beyond that.
In the question above, the given statement is an example of stereotypes.
Answer/Explanation:
Species diversity is much greater in the ecosystem undergoing primary succession because the lack of soil provides a greater area for organisms to claim niches. Species diversity is greater in the ecosystem undergoing secondary succession because the soil already contains seeds and spores of various species.
Answer:
Spontaneous recovery
Explanation:
Spontaneous recovery is a term that is used in classical conditioning. In this process, a person recovers a behavior spontaneously that was extinct at a time. The behavior occurs instantly. This process is applied to that behavior that was formed by the classical and ope-rant conditioning.
It is processed in which behavior reappears after a long time. It occurs when conditioned response and the unconditioned response are no longer associated with each other, which will lead to the extinction of the behavior.
The problem of Hans is related to spontaneous recovery such as when not hearing the radio for several months. Hans gain shows the fear response. Hans's behavior was the result of spontaneous recovery.
