1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
iris [78.8K]
3 years ago
12

The first time Jena visited Blue Corals Inn, a restaurant in her neighborhood, she was delighted with the food and service quali

ty. However, the next time she dined at the same place, the restaurant's food and service seemed to have lost its quality. This scenario best illustrates the _____ characteristic of services.
Business
2 answers:
Shkiper50 [21]3 years ago
5 0

Answer:

Heterogeneity

Explanation:

Heterogeneity characteristics of service implies the variation in the quality of service offered from customers to customers or from day to day. Unlike goods that have homogenous in nature, services are heterogeneous in nature.

Heterogeneity of service means a customer cannot receive the same quality of service at different periods of time. Services received by the same customer at different point in time provided by the same service provider can not be identical.

It can be seen that Jena visited Blue Corals Inn twice and she was satisfied with their food and quality of service the first time. When she visited the second time, it seems the quality of their service has reduced.

This depicts that no two services offered at different periods to the same person gives the same level of satisfaction.

prisoha [69]3 years ago
4 0

Answer:

Inconsistent

Explanation:

Any business in order to be successful needs to have certain characteristics which helps in building the trust of the customers and eventually leading to a flourishing business.

In the case you have mentioned above in the question, it is evident that the quality of the food was not the same as it was before and this shows the lack of consistency from the restaurant management toward maintaining their food and service quality.

Thank You and Good luck.

You might be interested in
How much money is wasted on fraudulent health products each year.
Lubov Fominskaja [6]

Answer:

60 billion

Explanation:

This might help you: The National Health Care Anti-fraud Association (NHCAA) conservatively estimates that 3 percent of all health care spending, or $60 billion, is lost to health care fraud.

Hope this helps :)

Have a nice day!

8 0
2 years ago
What effect would a government budget surplus have on the supply of and demand for loanable funds?
Fed [463]

Answer:

A po

Explanation:

no explanation..............

8 0
3 years ago
Stewart inc.'s latest eps was $3.50, its book value per share was $22.75, it had 215,000 shares outstanding, and its debt-to-ass
Vikki [24]
<span>80,000 people who traveled to the West in search of riches</span>
4 0
3 years ago
Where do employees on the travel and tourism industry come from?
Ipatiy [6.2K]

Answer:

There are six major components of tourism, each with their own sub-components. These are: tourist boards, travel services, accommodation services, conferences and events, attractions and tourism services. Below, I will explain what each of the components offer to the tourism industry and provide some relevant examples.

Explanation:

3 0
3 years ago
Susan is a sales representative for a u.s. weapons manufacturer. she makes a $100,000 "grease" payment to a u.s. government offi
Vsevolod [243]

Answer: False

Explanation:

<em>The given statement from the following case/scenario is false</em> because in accordance to the rules of law of United States of America , the payments made to foreign officials are always deductible. Therefore the payments that are made by Susan to the Saudi officials are deductible, unless and until they are illegal .

7 0
3 years ago
Other questions:
  • Many firms are finding that high-tech, computerized training has dual benefits. It develops employees who are more effective and
    6·1 answer
  • Which secondary effect of advertising refers to a change in the customer's opinion of the product over a period of time? A. Soci
    13·1 answer
  • If a payback period for a project is greater than its expected useful life, the ___________.
    6·1 answer
  • Resources are used efficiently in the sunhat market because when​ _______.    A. production is capital​ intensive, producer surp
    15·1 answer
  • Suppose the price of university sweatshirts increases from $10 to $20 and the quantity supplied increases from 20 to 30. The pri
    9·1 answer
  • The University of Michigan football stadium, built in 1927, is the largest college stadium in America, with a seating capacity o
    7·1 answer
  • When marketing managers attempt to identify "Key Success Factors" they typically are engaged in the _________________ component
    8·1 answer
  • Afghntyjnytnjtyjnmtymtumtumumyumyumjm
    10·1 answer
  • The board of directors declared cash dividends totaling $160,000 during the current year. The comparative balance sheet indicate
    7·1 answer
  • Assuming everything else stays the same, an increase in the price of laptop computers will __________ of laptop computers. a) de
    14·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!