Question

The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome. Read the scenario. Your manager asks you for advice about a request e-mail she is composing to a customer. What advice would you give?A. Give an approximate date for the deadline in the body.B. Place the deadline in the opening.C. Set an end date to take action in the closing. Read the following request message.To: Customer Support From: Helen Martin Subject: Warranty Information for Netbook ComputerRevision A: 1. Where do I find my warranty information?2. How long does the average netbook repair take?3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?Revision B: 1. Where is my warranty information? B. How long does the average repair take? C. Do I have to mail in my netbook?Revision C: Where do I find the information?How long does it take?Can I take it to my local shop?Which of the preceding revisions is the best revision for the body of this message?A. Revision BB. Revision CC. Revision AComplete the following sentence with the drop-down menu.Direct response messages might _______.a. include long, flowery descriptions.b. use the "me" view.c. supply explanations and additional information.Read the scenario: You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received. How should you respond to the customer?A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.B. Document and delete the comment. You don’t want news of the flawed product to spread.C. Let the comment stand. No response is necessary.

Answer 1

Answer:

1. C. Set an end date to take action in the closing.

2. C. Revision A

3. supply explanations and additional information.

4. A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.

Explanation:

The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.

1. Read the scenario. Your manager asks you for advice about a request e-mail she is composing to a customer. What advice would you give?

C. Set an end date to take action in the closing.

The reason is because starting with a deadline would be rude and the date of the deadline should be specific. The requirement of the request should come before the deadline.

2. Read the following request message.To: Customer Support From: Helen Martin Subject: Warranty Information for Netbook Computer Revision A: 1. Where do I find my warranty information?2. How long does the average netbook repair take?3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?Revision B: 1. Where is my warranty information? B. How long does the average repair take? C. Do I have to mail in my netbook?Revision C: Where do I find the information?How long does it take?Can I take it to my local shop?

Which of the preceding revisions is the best revision for the body of this message?

C. Revision A

Because it is more detailed, specific about the product in repair ''netbook'' and precise on the method of bringing the product for repair.

3. Complete the following sentence with the drop-down menu.Direct response messages might supply explanations and additional information.

4. Read the scenario: You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received. How should you respond to the customer?

A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.

This is imperative because it is not the first complaint the product has received. Responses and assurance that the problem is being solved will pacify the customer.