Question

Glenda needs to practice writing e-mails to her digital team, but she cannot remember the guidelines for effective communication. Describe some of the rules of effective communication that Glenda could use.

Answer 1

Glenda should be a good listener. She should avoid using sarcasm or negative remarks. She should also choose her words carefully and read her e-mail before she sends it.

Answer 2

For one to effectively communicate via the mail they should:

•    Use clear and unambiguous words: this will help to eradicate misunderstandings

•    Use professional language: avoid the use of slang

•    Use proper salutations: Start mails with the standard greetings. Also, end with the formal style.