Question

As an IT consultant, you should learn as much as you can about the client’s business, including the impact of the Internet on the travel agency business. Research this issue online, and decide what strengths, weaknesses, opportunities, and threats exist for Budget Travel.

Answer 1

Answer:

The business issues have been researched and given thus:

Explanation:

While planing to expand their capacity to an additional 6 locations, Budget Travel should consider the following:

​Do they have staff at the new locations? Can they hire or transfer well trained and experienced staff to handle these new locations?

what time zones are they considering? Is there likely to be a problem managing operations in these zones?

What expenses will they have to incur at the new locations in terms of office space and set up

Can the client management software be used at an additional 6 locations? Will they need to ask the IT company for further customization? If yes, what will it cost?

Lastly a cost benefit analysis should be carried out to see if it is worthwhile

The company may need to move their high performers to these locations to help overcome the initial teething problems. This could cause these individuals to get stressed out with excess travel, living away from home and working long hours. The benefits offered to these employees should be high. at the time, care should be taken to ensure the staff are well rested and motivated. Expectations are naturally going to be high, but performance evaluation should be carried out in a friendly and supportive manner using the two-way feedback mechanism, where the employee can give his explanation for performance issues and challenges.

It is required that the company establish a system baseline before integration of the six sites. this will give all executives and managers greater clarity and ability to perform. A dysfunctional system is the cause of failure in any MNC and it can cause a complete breakdown in operations at a well respected company like Budget Travel