Answer:
equity:
-He cuts the pie into eight equal slices.
-He cuts the pie into many slices so that everyone gets a piece.
Efficiency:
-He lets one person eat the whole pie.
-He makes sure that the whole pie is eaten.
Explanation:
Equity deals with distribution i.e to ensure things are equally distributed
While
Efficiency is trying to make sure things are completely used up i.e act of preventing waste
Answer:
The correct answer is letter "D": Reliability.
Explanation:
In customer care, the quality dimensions refer to a set of five (5) characteristics companies must pay attention to in implementing their operations to attract customers and ensure their loyalty. Those characteristics are: Reliability, Responsiveness, Assurance, Empathy, and Tangibles.
Reliability refers to providing a service the customers can trust. Most consumers prefer traditional methods than innovative because the first has been proven to work. Then, <em>if a university promotes itself as a very traditional campus with an old-world look and feel, where the facilities are manicured and the dorm rooms are large, it is focusing on the reliability aspect of service quality.</em>
Answer:
they are examples of retailers
Answer: External failure costs is one of the four major categories of quality costs that is particularly hard to quantify.
Explanation: Quality costs are costs that are associated with giving poor products or services. Since external failures are always changing and hard to clearly identify, it makes them harder to quantify as well.
Answer:
True
Explanation:
Within the hospitality industry such as hotels, the are Key Performance Indicators that used to measure financial health. These Key Performance Indicators include:
Average room rate, bed occupancy rate, occupancy percentage and cost per occupied room.
It is quite clear that occupancy is actually key because it is reflected in three out of the four Key Performance Indicators for the hospitality industry.
Occupancy and Economic Health
Average room rate, bed occupancy rate and occupancy percentage actually determines the revenue that comes into the hotel at any point in time. And low performance indicators may mean difficulty in meeting financial obligations.
Occupancy and Industry Health
Another reason why occupancy is key especially in the entire industry is because occupancy is the key service provided by hotels and as such, a low occupancy rate on the average from various hotels may indicate danger in the entire industry and vice versa.