Answer:
His personality, the situation
Explanation:
<em>According to the ultimate attribution error, if an observer thought a harm-doer was black, they would be more likely to attribute his action to his personality. If an observer thought he was white, they would be more willing to attribute his action to the situation.</em>
Because, of the double standard created by the prejudice.
Providing the costumer with the choice between refund or a replacement, is the best answer.
Stone to Bronze to Iron to Silver to Gold to coins to Dollars
I think one is Iiveing by the river