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Rom4ik [11]
3 years ago
7

A basic CRM premise is that customers form relationships with companies as opposed to companies conducting individual transactio

ns with customers.
a. True
b. False
Business
1 answer:
Romashka-Z-Leto [24]3 years ago
4 0

Answer:

True.

Explanation:

In Business management, customer relationship management (CRM) can be defined as the basic combination of strategies, technologies, techniques and practices for the management and evaluation of customer interactions and informations with the company's past, current and potential customers, for the purpose of increasing sales, growth and improving customer satisfaction.

A basic customer relationship management (CRM) premise is that customers form relationships with companies as opposed to companies conducting individual transactions with customers. In order to build a mutual and strong customer relationships, it is very important and essential to create a communication medium. Companies shouldn't just engage in a one-sided business transactions with their customers, it is important and essential that they try to find out what the wants or basic needs of their customers is. Consequently, they would then be able to proffer a solution or inform them that they have a solution to meet the customer's wants or requirements.

<em>Hence, in order to build a seemingly and effective customer relationship management, companies should ensure they employ competent and professional managers who has a good listening ear and pays so much attention to details. </em>

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inna [77]

The stage of the customer journey of Anna is the Purchase phase.

Awareness: the customer becomes familiar with the brand via channels, consisting of advertising and word-of-mouth. Consideration: realizing that they have a need that must be met, the customer actively considers whether or not to buy the product or service on offer. Purchase: the customer makes the purchase.

Customer's journey. is defined as the active research process someone goes through leading up to a purchase. It is called a journey because each one of your prospective customers will be at different points in their journey towards a purchase.

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7 0
2 years ago
The external competitiveness of an organization's pay relative to elsewhere in the industry is measured by its ________. Group o
Helga [31]

Answer:

B) incorporate the unique demands of different cultures

Explanation:

To be effective, an employee involvement program must ________.

A) rightsize the company by eliminating obsolete positions

B) incorporate the unique demands of different cultures

C) mandatorily establish work councils in the company

D) eliminate the influence of employees in managerial decision making

E) implement autocratic ways of handling its employees

3 0
3 years ago
During your investigation you found the effective dates on stock options were deliberately changed for the purpose of securing e
Kitty [74]

Backdating is when the effective dates on stock options were deliberately changed for the purpose of securing extra pay for management.

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Backdating is the practice of marking a cheque, settlement, or other legally binding settlement with a date this is prior to the contemporary date. Backdating is typically no longer allowed and even can be illegal or fraudulent in a few conditions.

And public organizations responsible for backdating may additionally violate federal securities disclosure and reporting necessities, exposing themselves to regulatory or criminal investigations as well as securities fraud litigation. If you decide to award backdated stock options, touch us about a way to do it in the right manner.

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3 0
1 year ago
Once stimuli are in the brain, they are processed by what?
Anastasy [175]
Processed by the cerebral cortex only
5 0
4 years ago
Suppose your firm receives a million order on the last day of the year. You fill the order with million worth of inventory. The
s344n2d4d5 [400]

Answer:

a. Revenues - These will increase by $5 million to represent the entire value of the order.

b. Earnings. - Increase by $3 million

Earnings in this case are revenue less the cost of inventory which will be;

= 5 - 2

= $3 million

c. Receivables - Increase by $4 million

The customer paid $1 million upfront which means that they still owe $4 million out of the $5 million. This will go to the receivables account to show that the customer owes the business.

5 0
3 years ago
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