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kakasveta [241]
3 years ago
9

Guest expectations +____________=guest satisfaction

Business
1 answer:
avanturin [10]3 years ago
7 0

Answer: C. Perceived Value

Explanation:

When we speak of Perceived value, we speak of how a customer evaluates a good or service in relation to how well it served them especially in relation to similar good or services.

It is essentially the customer, ranking a good or service in terms of how well they feel it fulfilled it's intended purpose.

When guests to an Establishment come with expectations for instance, how well the guests think these expectations are met (perceived Value) is what determines the overall satisfaction of the guest.

Hence the formula, Guest expectations + Perceived Value = Guest Satisfaction

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The company is using the peripheral route

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3 years ago
You are offered a chance to buy an asset for $5,250 that is expected to produce cash flows of $750 at the end of Year 1, $1,000
jeyben [28]

The rate of return I would earn if you bought the asset is 16.91.

<h3>What is the internal rate of return?</h3>

Internal rate of return is the discount rate that equates the after-tax cash flows from an investment to the amount invested. It is a capital budgeting method.

IRR can be calculated with a financial calculator

  • Cash flow in year 0 = $-5250
  • Cash flow in year 1 = $750
  • Cash flow in year 2 = $1000
  • Cash flow in year 3 = $850
  • Cash flow in year 4 = $6250

IRR = 16.91%

To learn more about the internal rate of return, please check: brainly.com/question/24172627

8 0
2 years ago
In which era of the marketing evolution did firms begin to focus on what consumers wanted and needed before designing, making, o
Alex

The era of the marketing evolution  in which  firms begin to focus on what consumers wanted and needed before designing, making, or selling a product is market-oriented era.

<h3>What is the market-oriented era?</h3>

It  should be noted that around the year  1940s when industries realized that focusing only on their business needs  and as a result of this the customers are unsatisfied.

However, the  businesses' marketing tactics  that is been engaged that time is identifying what customers need and effectively customizing activities .

Find out more on market-oriented era at brainly.com/question/12439497

#SPJ1

4 0
2 years ago
Gary downs recently has noticed that the plant he is managing is delivering only 30 percent of its products on time. to determin
Step2247 [10]

This participative style of leadership suggests that Gary is a <u>"democratic" </u>leader.


Democratic leadership, otherwise called participative leadership or shared leadership, is a sort of leadership style in which individuals from the gathering play a more participative job in the basic leadership process. This sort of administration can apply to any association, from private organizations to schools to government.  

Everybody is given the chance to take part, thoughts are traded unreservedly, and talk is energized. While the majority rule process tends to center around gathering equity and the free stream of thoughts, the pioneer of the gathering is still there to offer direction and control. The democratic leader is accused of choosing who is in the gathering and who gets the opportunity to add to the choices that are made.  

6 0
3 years ago
When Patrick was talking with his customer about the new accounting system, his customer mentioned that she thought the new syst
cupoosta [38]

Answer:

The question lacks answers:

<em>a. overcoming reservations </em>

<em>b. generating and qualifying leads </em>

<em>c. the presentation </em>

<em>d. the preapproach </em>

<em>e. follow-up</em>

The answer is: a. overcoming reservations

The answer can be formulated as - handling objections

Explanation:

The sales presentation process usually follows the sequence:

<em>generating and qualifying leads  -> the preapproach  -> the presentation  -> overcoming reservations  -> closing -> follow-up</em>

The part of overcoming reservations is one of the most critical parts of the sales process, as it includes the addressing of the potential concerns a lead may have. This is the part when most salespeople end the whole process, as they are mostly not prepared to argument their sales pitch.

In this example, Patrick is confident and persistent in his efforts to emphasize the benefits of the system, even though the client expressed some concern about it. Patrick successfully overcame the client's reservations by explaining the benefits further.

6 0
3 years ago
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