Answer:
Zone Of Tolerance.
Explanation:
In our daily meetings with our customers, it is very important to remember that customer behavior, wants, needs, expectations are very fluid, so they depend on an immediate context, and this applies here. It would be a mistake to think that customers have some consistent rule let’s say they’ll only wait 5 minutes, that they apply to every single interaction.
Also there are some desired, perfect point, but around that point is a zone of tolerance in which all values are acceptable. Also the larger that gap, the more likely the customer will be dissatisfied.
The chief strength of this is that it explains something the expectation models do not know why customers return to companies where the service is bad.
Answer:
Bribery in the world of business typically happens when an organization or representative of an organization gives financial benefits to an official to gain favor or manipulate a business decision - True.
Bribery is the giving or offering of items of value (especially money) to a government official in exchange for favorable treatment. Bribing is unethical and illegal, but it is common practice in many countries, so common that it is expected.
The Foreign Corrupt Practices Act was implemented in the aftermath of disclosures that businesses were violating the IMA Code of Ethics - True.
In the seventies, U.S. Government investigations found that hundreds of U.S. companies operating abroad had turned to bribery in order to gain the favor of foreing officials. This conduct is related to the statement explained above: bribery is pervasive in many countries around the world.
Managers are required to follow specific rules issued by the IMA for internal financial reporting. - False.
The IMA Code of Ethics does not provide specific rules for financial reporting (these specific rules are found instead either in the Generally Accepted Accounting Principles (GAAP) or in the or in the International Financial Reporting Standards (IFRS)).
The IMA Code of Ethics instead provides principles, or ethical guidelines, to be followed by participants in the management accounting profession.
Ethics is more than obeying laws - True.
Ethics goes beyond what is legally right, and is more related to what is morally right. An ethical person should do the right thing even if there is no legal code explicitely telling him to do so.
The Sarbanes-Oxley Act addressed public company accounting reform. - True
This act added requirements for public accounting firms, and included legal penalties including possible jail time for certain types of misconduct. The Act was enacted following major accounting scandals such as Enron.
Three ways to improve human capital are
education and training,
monitoring performance,
hiring qualified people.
Successful companies are those that understand the importance of managing and organizing the use of its human capital.
Answer:
a) 10,000 free trade credit
b) Costly trade 6.466,67
c) yearly cost 38,800
d) Yes as the total cash outflow to purchase the goods is lower using costly trade
e) The complete amount as it reduces the cashflow needed for the acquisition of the goods
Explanation:
principal x rate x time = interest
Where rate and time should be expressed in the same metric thus, we express the 60 days as portion of a year
500,000 x 0.12 x 60/360 = 10,000 free trade credit
<em><u>costly trade:</u></em>
500,000 x 0.97 = 485,000
485,000 x 0.12 x 40/360 = 6.466,67
cost per year: the cicle repeats every 60 days thus, 6 times per year:
6,466.67 x 6 = 38.800
total financial outflow:
with free credit: 500,000
with costly trade: 485,000 + 6,466.67 = 491.466,67
As the costly trade generated a lower cash flow it should take this path
Answer:
Explanation:
PESTLE analysis is a tool to identify those external factors which influences organization.
P: Political Factors influencing organization's performance.
E: Economical Factors creating hurdles in the way of the organizations.
S: Social Factors account for changed behavior of consumers towards organization.
T: Technological Factors playing it's role in influencing organizational performance.
L: Legal Factors accounting for legal barriers for the organizations.
E: Environmental Factors affecting companies but no one pays attention to it.
- Salsa's increased popularity is represented by Social Factor: As belief is the most vital element which has effect on consumers decision making a company's growth or loss can be accounted for it. Not just belief the demographics and the attitude of people towards general issues can play their roles as well.
