Question

When a customer is upset, Candace will often speak with the customer herself so the customer will feel Camp Bow Wow takes the issue seriously. In these situations, Candace is fulfilling__________ the role of management, which is part of the component. After being promoted to the manager job, Candace has probably used more _______________ skills than she used to.

Answer 1

Answer:

The correct words for the blank spaces are: figurehead role of management ; human and conceptual.

Explanation:

The figurehead role of management is a concept widely described by Canadian Business Professor Henry Mintzberg (born in 1939) to represent the iconic hierarchical status of the manager in a company to impose ideas and good working practices within an organization. This role is mainly used in the face-to-face operations of a business. Human and conceptual skills are implemented at a higher stage of management normally when handling larger groups of people and when there is need of theoretical knowledge to take decisions that will make the firm maximize profits.