Answer:
A. They avoided asking their customer service reps in call centres to follow a detailed script.
Explanation:
Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.
For the customers perspective, we have:
As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.
Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.
Final Answer:
Option A
Any place where, or any mechanism by which, buyers and sellers interact to trade goods, services, or resources is a market.
A market is a place where parties can easily gather to facilitate the exchange of goods and services. The parties which are involved in the market are usually buyers and sellers.
The market can be in the form of physical structure like a retail outlet, where people meet with each other face-to-face, or it can be in the virtual form like an online market in which there is no direct physical contact happens between buyers and sellers.
Markets generally establish the prices of goods and services which are determined by supply and demand.
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Answer:
A mission statement
Explanation:
A mission statement is a brief summary of the values, aims and objectives of an organization or a company. it defines what the company does to the owner, the employees and the customers.
an example of a mission statement of a furniture company:
"We make this affordable & possible by offering a selected range of well-designed, functional home-furnishing products at low prices so that as many people as possible will be able to afford them"
Answer: The statement "Prevention costs increase." is <u>TRUE.</u>
Explanation: The prevention costs: They are the sum of all the costs related to actions carried out to plan the process, with the objective of controlling that imperfections do not occur.
Therefore, these costs will increase if measures are taken to avoid defects and the quality of the product increases.
The <u>t</u><u>rough</u> phase in the business cycle is a period when the level of business activity declines and gdp falls.
<h3>Trough</h3>
The trough is the fourth phase of the business cycle. The declining GDP begins to decrease its rate of negative change, eventually turning positive again. The economy begins a transition from the contraction phase to the expansion phase.
Therefore, the phase in the business cycle wherein the level of business activity declines and GDP falls is trough.
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