Answer:
a)  estimated proportion of items that were returned
 estimated proportion of items that were returned
b) The 95% confidence interval would be given (0.0718;0.228).
c) Using a significance level assumed  we see that
 we see that  so we have enough evidence at this significance level to reject the null hypothesis. And on this case makes sense the claim that the proportion of returns at the Houston store significantly different from the returnsfor the nation as a whole.
 so we have enough evidence at this significance level to reject the null hypothesis. And on this case makes sense the claim that the proportion of returns at the Houston store significantly different from the returnsfor the nation as a whole.  
Step-by-step explanation:
Assuming: 
According to the University of Nevada Center for Logistics Management, 6% of all mer-chandise sold in the United States gets returned. Houston department store sampled 80 items sold in January and found that 12 of the items  were returned.
Data given and notation  
n=80 represent the random sample taken    
X=12 represent the items  that were returned
 estimated proportion of items that were returned
 estimated proportion of items that were returned
 represent the significance level (no given, but is assumed)
 represent the significance level (no given, but is assumed)    
Confidence =0.95 or 95%
p= population proportion of items  that were returned
a. Construct a point estimate of the proportion of items returned for the population ofsales transactions at the Houston store
 estimated proportion of items that were returned
 estimated proportion of items that were returned
b. Construct a 95% confidence interval for the porportion of returns at the Houston store
The confidence interval would be given by this formula
 
For the 95% confidence interval the value of  and
 and  , with that value we can find the quantile required for the interval in the normal standard distribution.
, with that value we can find the quantile required for the interval in the normal standard distribution.
 
And replacing into the confidence interval formula we got:
 
 
And the 95% confidence interval would be given (0.0718;0.228).
c. Is the proportion of returns at the Houston store significantly different from the returns for the nation as a whole? Provide statistical support for your answer.
We need to conduct a hypothesis in order to test the claim that the population proportion differs significantly to the USA proportion of 6% or no. We have the following system of hypothesis :    
Null Hypothesis:  
  
Alternative Hypothesis:  
  
We assume that the proportion follows a normal distribution.    
This is a two tailed test for the proportion .  
The One-Sample Proportion Test is "used to assess whether a population proportion  is significantly (different,higher or less) from a hypothesized value
 is significantly (different,higher or less) from a hypothesized value  ".
".  
Check for the assumptions that he sample must satisfy in order to apply the test  
a)The random sample needs to be representative: On this case the problem no mention about it but we can assume it.  
b) The sample needs to be large enough  
 
  
 
  
Calculate the statistic    
The statistic is calculated with the following formula:  
 
  
On this case the value of  is the value that we are testing and n = 80.
 is the value that we are testing and n = 80.  
 
The p value for the test would be:  

Using a significance level assumed  we see that
 we see that  so we have enough evidence at this significance level to reject the null hypothesis. And on this case makes sense the claim that the proportion of returns at the Houston store significantly different from the returnsfor the nation as a whole.
 so we have enough evidence at this significance level to reject the null hypothesis. And on this case makes sense the claim that the proportion of returns at the Houston store significantly different from the returnsfor the nation as a whole.