Question

At McDonald's, workers are expected to use a "Six Steps" process when interacting with customers. These steps can become monotonous and workers can become frustrated as they have no control over the overall process, being that they do not own any part of their workplace or goods produced. This can lead to
alienation (T/F)

Answer 1

True

Explanation:

I've worked in fastfood resturaunts, even though most had 4-5, you could easily feel like a puppet.