Question

Kerri hands a guest a room key, smiles, and says, "If we can do anything to help make your stay more pleasant, don't hesitate to call us." A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives?
a. on-the-job behavior
b. learning-acquired
c. critical-incident
d. reaction-based

Answer 1

Answer:

a. on-the-job behavior

Explanation:

On-the-job training is aimed at grooming professionals to deal with guest with honesty, sincerity and friendly attitude. For better guest service, behavior of the professionals is utmost important because it friendly behavior pleases the guests. Kerri's behavior is exactly as per the norms he has learnt during training and what he demonstrate in a practical way.