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jeyben [28]
3 years ago
15

What service organizations, private or public, would you like to see become more customer oriented? How could this case be used

as a model for that organization?
Business
2 answers:
prohojiy [21]3 years ago
7 0

Answer:

Explanation:

My School;

This case shows that the entire organization must be committed to the customer-oriented team approach for it to be effective.

Such an approach would be difficult in a public organization such as the Post Office, USPS etc.

The potential for creating a customer-oriented school should be interesting to pursue.

skad [1K]3 years ago
7 0

Answer:

I would like to see The Internal Revenue Service become more customer oriented.

Explanation:

This case shows that the entire organization must be committed to the customer-oriented team approach for it to be effective.

The IRS constant is characterized by always changing in the tax laws  making it bad for customer service to manage the citizens complaints.

A review of the operations at the IRS from the customer service representatives revealed that that

  • Management was very inconsistent.
  • Everything was calculated.
  • Controlled environment.
  • Expensive parking.
  • A lot of micromanaging.
  • Management bias.
  • Short duration of training Customer service staff
  • Poor job scheduling

There are pros too but the identified cons calls for a more customer service oriented approach at the IRS seeing that it serves the entire public.

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Assume that Hotel Excellent uses activity-based costing to allocate hotel overhead to guests. In Hotel Excellent, if the budgete
Lyrx [107]

Answer:

c. $33.33 per housekeeping hour

Explanation:

The housekeeping department's activity rate is how much each housekeeping hour costs.

This question can be solved by a simple rule of three.

27000 hours cost $900000. How much does 1 hour cost?

27,000 hours - $900,000.

1 hour - $x.

27000x = 900000

x = \frac{900000}{27000}

x = 33.33

So the correct answer is:

c. $33.33 per housekeeping hour

5 0
3 years ago
As a long-term investment at the beginning of the 2021 fiscal year, Florists International purchased 25% of Nursery Supplies Inc
kvasek [131]

Answer:

Dr Investment in Nursery supplies $66 million

Cr Cash $66 million

Dr Investment in Nursery supplies $7 million

Cr Investment Revenue $7 million

Dr Cash $9 million

Cr Investment in Nursery supplies $9 million

No Entry

Explanation:

Preparation of the appropriate journal entries from the purchase through the end of the year.

Dr Investment in Nursery supplies $66 million

Cr Cash $66 million

(To record purchase of 25% shares for $66 million)

Dr Investment in Nursery supplies ($28 million x 25%) $7 million

Cr Investment Revenue $7 million

(To record investor share of investee's net income)

Dr Cash (18 million shares x 25% share x $2 per share) $9 million

Cr Investment in Nursery supplies $9 million

(To record receipt of dividend)

No Entry

5 0
3 years ago
Amanda Roberts works a Monday Through Friday work week at a rate of 8.75$ per hour. She takes a 1 hour lunch break. If she clock
netineya [11]
She works 8 hour and 30 minutes a day - 1hr of lunch break is 7hrs and 30 min

7hrs =$61.25
30min =$4.375
$61.25 + $4.375 =$65.625
62.625(money made in one day) x 7 days a week = $459.375
Answer $459.375
5 0
3 years ago
During negotiations, which of the following should you do? Focus on meeting your needs. Develop a rapport and focus on the obsta
sashaice [31]

Answer:

<u>Set objectives.</u>

Explanation:

For a negotiation to be effective, it is necessary for the negotiator to follow some important steps in the process that will help him acquire skills that will add to the success of the negotiation.

The first step, therefore, is the preparation of the negotiation, which will be the development of the plan and the definition of the negotiation objectives. Defining the objectives is to know and know what and with whom you are negotiating, knowing the other party and what you want, will be essential to achieve a positive result in a negotiation.

5 0
3 years ago
Department E had 4,000 units in Work in Process that were 40% completed at the beginning of the period at a cost of $12,500. Of
JulijaS [17]

Answer:

Equivalent unit of conversion = Unit completed and transferred out+Ending WIP*Percent completion

= 15000+(3000*75%)

Equivalent unit of conversion = 17250

Total cost of conversion cost = 4500+32450+18710 = 55660

Cost per equivalent unit of conversion Cost = Total Cost/Equivalent unit = 55660/17250 = 3.23

6 0
3 years ago
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