Question

What service organizations, private or public, would you like to see become more customer oriented? How could this case be used as a model for that organization?

Answer 1

Answer:

Explanation:

My School;

This case shows that the entire organization must be committed to the customer-oriented team approach for it to be effective.

Such an approach would be difficult in a public organization such as the Post Office, USPS etc.

The potential for creating a customer-oriented school should be interesting to pursue.

Answer 2

Answer:

I would like to see The Internal Revenue Service become more customer oriented.

Explanation:

This case shows that the entire organization must be committed to the customer-oriented team approach for it to be effective.

The IRS constant is characterized by always changing in the tax laws  making it bad for customer service to manage the citizens complaints.

A review of the operations at the IRS from the customer service representatives revealed that that

• Management was very inconsistent.
• Everything was calculated.
• Controlled environment.
• Expensive parking.
• A lot of micromanaging.
• Management bias.
• Short duration of training Customer service staff
• Poor job scheduling

There are pros too but the identified cons calls for a more customer service oriented approach at the IRS seeing that it serves the entire public.