It seems like it's long term goals.
C is the answer hope that helps if you dont get why i can explain :)<span />
Try to comfort the patient by asking a few questions in general about themselves learn to gain a little bit of trust in them and maybe they will be a little more willing to let you do your job so that they can get what they need to get done
Answer
The steps of conducting a root cause analysis
<span>Create a team of members who fulfill several roles.</span>