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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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Tgif. chris and terry have been trying to live within their budget but miss going out to dinner on friday nights. they decide no
Nikitich [7]

45 quarters +120 dimes  = 165 coins

45(.25) + 120(.05) =

11.25 +  + 12.00 = 23.25

There are 45 quarters and 120 dimes.

6 0
3 years ago
In 2010, Tara used $50,000.00 from funds she had invested in certificates of deposit as a down payment to buy a house. What func
soldier1979 [14.2K]

Answer:

B. medium of exchange.

Explanation:

Money as a medium of exchange is used to facilitate the selling and purchasing of goods and services between parties. Money is widely accepted as a standard of value by parties engaged in the exchange of commodities. It means that one party readily accepts an amount of money in exchange for a product or service that is believed to be worth the amount on offer.

Tara is exchanging her $50,000 for the house. Although the money is only a down-payment, it gives her the right to claim ownership of the house. Once she has fully paid for the house using money, she can only lay a claim on the house,  not the money.

8 0
3 years ago
__________ values and norms are exhibited by employees based on their observations of what actually goes on in the organization.
abruzzese [7]

Based on their observations of what actually occurs in the organization, employees demonstrate the enacted values and norms.

Your values are the things you hold dear in terms of how you conduct your life and career. Value indicates the significance of an action or thing in ethics and social sciences. Values include things like money, allegiance, independence, fairness, equality, justice, brotherhood, and friendship. Values include things like money, allegiance, independence, fairness, equality, justice, brotherhood, and friendship. In the social sciences, norms are a key notion. Norms are most frequently described as socially imposed laws or expectations. Norms can be prescriptive (encouraging good behavior, such as "be honest") or proscriptive (forbidding bad behavior, such as "do not cheat").

Learn more about Norms here

brainly.com/question/15706409

#SPJ4

8 0
1 year ago
Read 2 more answers
A deposit of $100,000 is made to an investment account today. At the end of each of the next four years, $10,000 must be paid ou
andrey2020 [161]

Answer:

14.06%

Explanation:

Assume their is a cash out flow today of $100000, and next four year annual cash inflow of 10000 and 120000 at the end of year 4.

We can use IRR formula to find the interest rate.

year                            cashflow

0                                   -100000

1                                      10000

2                                     10000

3                                     10000

4                                     130000

IRR                                 14.06%

The calculation has been done on excel sheet

8 0
3 years ago
Which of the following cash budget equations is incorrect? Multiple Choice Period one ending cash balance = period two beginning
iris [78.8K]

Answer:

Cash payments + cash receipts = cash requirements

Explanation:

The cash budget is a budget which deals in a inflow and outflow of cash. The inflow of cash refers to the incoming of cash through receipts while the outflow of cash refers to the outgoing of cash through payments

It interprets the liquidity of the business organization whether organization has enough cash or it can be borrowed for running its organization

Therefore, the Cash payments + cash receipts = cash requirements is wrong as other equations that are given are right

7 0
3 years ago
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