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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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Joanna received $60,000 compensation from her employer, the value of her stock in ABC company appreciated by $5,000 during the y
Aleks [24]

Answer:

The amount of Joanna's gross income from these items is $60,000.

Explanation:

Gross income = $60,000

Only the compensation from her employee should be considered here. Since the stock is not sold, its appreciation has no value.

A life insurance proceeds is a tax-free item, therefore not to be included in gross income.

Therefore, The amount of Joanna's gross income from these items is $60,000.

3 0
3 years ago
Sherry owns a car business. She just received a shipment of Volkswagen SUVs. She paid $60,000 for each vehicle and wants to make
densk [106]

The selling price of the price that is offered to the buyer of the goods. The selling price of the car should be $<u><em>75,000</em></u>.

<h3>What is the selling price?</h3>

The selling price is the ultimate value of the goods the seller is willing to offer to the buyer at the time of sale. It is determined by adding up the profit margin to the actual cost of the goods.

The computation of the selling price of the car:

Given,

  • Cost price =$60,000
  • Margin =25%

\begin{aligned}\text{Selling Price}&=\text{Cost Price}+\text{Margin}\\&=\$60,000+(\$60,000\times25\%)\\&=\$60,000+\$15,000\\&=\$75,000\end{aligned}

Therefore, if Sherry wants to make 25% on the sale of each car then the car must be sold at $75,000 each.

Learn more about selling price, here:

brainly.com/question/3798799

5 0
2 years ago
A local college is deciding whether to conduct a campus beautification initiative that would involve various projects, such as p
alekssr [168]

Answer:

  • <u>"non-rival" and "non-excludable".</u>
  • <u> $18.</u>
  • <u>less</u>
  • <u>should not</u>
  • <u>A. Students believe that if the initiative does not happen, the funds for the initiative will not be spent elsewhere.</u>

Explanation:

Since the project is simply about planting trees and remodeling buildings so as to make the campus more aesthetically pleasing hence for the students of the college, the visual appearance of the campus can be categorized as non-rival and non-excludable. Meaning, anybody can freely benefit from the project.

The benefit of the beautification initiative is $18 since the average willingness to pay is by the students is $18.

We can thus conclude that the estimated benefit is less than the cost since we are told that $7,200 is the entire cost of the initiative, which when compared to be amount to be contributed has a shortfall (300*$18=$5,400∠$7200). Thus, the college administrators should not undertake the beautification initiative.

8 0
3 years ago
Klumper Corporation is a diversified manufacturer of industrial goods. The company’s activity-based costing system contains the
emmainna [20.7K]

Answer:

                                   KLUMPER CORPORATION

                      TOTAL OVERHEAD COST OF K425 and M67

                                                    K425                 M67

Supporting direct labor           $9,250                 $500

Machine Processing cost          9,600                    120

Machine set-up                             600                     80

Production order                        2,250                  300

Shipment                                    3,600                   240

Product sustaining                   <u> 1,600    </u>             <u> 1,600</u>

                                                 <u> 26,900 </u>              <u>2,840</u>

Explanation:

workings

1. supporting  direct labour cost :                

K425  =  $10 * 925 = $9250

M67    =  $10* 50   = $500

2. machine processing cost

K425 = $3* 3200 = $9600

M67 = $3* 40  =   $120

3. Machine set-up cost :

K425   =  $40 * 15  = $600

M67 =  $40* 2 =  $80

4.  Production order

K425   = $150 * 15  = $2,250

M67   =  $150 * 2     =  $300

5.  Shipments cost :

 K425  =  $120*30 =  $3,600

 M67   =  $120 * 2   =  $240

6. Sustaning cost :

  K425  =  $800 * 2  = $1,600

   M67   =   $800 * 2 =  $1,600

8 0
4 years ago
HELP!! I’m suppose to match the words to the definitions!!
ASHA 777 [7]

Explanation:

HELP!! I’m suppose to match the words to the definitions!!

How you will differentiate the company from competitors?

Your mission statement?

Suppliers your company relies on to produce its products?

The amount of funding needed to start the company?

A description of your competitors?

Your advertising plan?

The financial history of the company?

A description of the needs and desires of your potential customers?

A description of the departments in the company?

-Market Analysis

-Competitive Analysis

-Organization

-Executive Summary

-Products and Services

-Financial Analysis

-Marketing and Sales

-Funding Request

-Goals and Strategy

7 0
3 years ago
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