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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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Which of the following refers to the way that interest added to an account earns
prisoha [69]

Answer:

APY is when interest is added to an account that is earning the money so I belive that is the answer

6 0
3 years ago
Ron Jones has been a trusted employee for over 10 years. He is responsible for ordering merchandise inventory, receiving the inv
ch4aika [34]

Answer:

Segregation of duties.

Explanation:

Segregation of duties -

The concept of segregation of duties is based on the shared responsibilities .

It refers to the method of assigning different person for different task , is referred to as segregation of duties .

It is the fundamental building block for running a business efficiently , in order to reduce any management risk .

In the business it is the major case of any fraud or error , as one person is responsible for maximum duties functioning in the business .

Therefore , it is import to divide various duties .

Hence , from the given scenario of the question,

The correct answer is segregation of duties .

5 0
3 years ago
When a country is not able to produce a good more efficiently than other nations, but produces the good more efficiently than it
nikitadnepr [17]

Answer:

The answer is comparative advantage.

Explanation:

Comparative advantage is when a country is able to produce goods and services at a lower opportunity cost than its trading partners. That means a labour can produce more goods per hour than a labour in its trading partner's country.

A country with a comparative advantage will be able to charge lower price for what she is specialising on.

3 0
3 years ago
You are the curator of a museum. The museum is running short of funds, so you decide to increase revenue. What should you do to
SVETLANKA909090 [29]

Answer and explanation:

Demand elasticity measures the changes in quantity demanded as the result of changes in price. Demand elasticity is calculated by dividing the percentage change in quantity demanded by the percentage change in price. If the result is equal or higher than one (1) the product is <em>elastic </em>but if the result is lower than 1 the product is <em>inelastic</em>.

In the case, <em>as the elasticity of demand of the museum ticket is 0.45 it means the museum tickets is inelastic. This scenario implies that in front of changes of price the quantity demanded will not change. Thus, as a curator of the museum you should </em><u><em>increase the museum ticket price to increase revenue</em></u><em>.</em>

3 0
3 years ago
Assume that cash is paid for rent to cover the next year. The appropriate debit and credit are:
vitfil [10]

Answer:

The correct answer is letter "B": Debit Prepaid Rent, credit Cash.

Explanation:

Prepaid rent is the rent paid in advance. Usually, rent payments are made every month by the beginning of the month but other timeframes can also be agreed upon the lease. <em>Prepaid rent is debited to prepaid assets and credited to accounts payable. When the check for the payment is cut, accounts payable is debited and a cash account is credited.</em>

4 0
3 years ago
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