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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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A recent Small Business Administration study found that commercial banks provide between ________ percent of the credit availabl
scoray [572]

Answer:

64%

Explanation:

Commercial banks have been found to provide most of the credit needs of small businesses. So small business owners are more likely to get a loan from a commercial bank close to them.

Commercial banks however tend to be reluctant when the economy is stagnant. Mostly small businesses in an economy that is slow have challenges repaying loans collected.

However funds have been made available for small business and are made available primarily through commercial banks

7 0
3 years ago
How does a company build its strategic management game plan to attract and please customers, compete successfully, conduct opera
klio [65]

Explanation:

It is necessary for companies to develop a strategic business plan, which contains the action plans necessary for an organization to achieve its objectives and goals.

The organization's strategic planning will comprise long-term objectives, including the company's guidelines, its mission, vision and values, the analysis of internal and external environments, and action plans, which will help the company to be well positioned, profitable and competitive in the market.

4 0
2 years ago
A company developed the following per-unit standards for its product: 2 gallons of direct materials at $8 per gallon. Last month
Radda [10]

Answer:

$880 favorable

Explanation:

The computation of direct materials price variance for last month is shown below:-

Direct material price variance = Actual quantity × (Standard price - Actual price)

= 2,200 × ($8 - ($16,720 ÷ 2,200)

= 2,200 × ($8 - 7.6)

= 2,200 × $0.4

= $880 Favorable

Therefore for computing the direct materials price variance for last month we simply applied the above formula.

4 0
3 years ago
Very urgent, i need this answered asap
inn [45]

Answer:

Yes they offer no fee but then they want payed for a small fee....... Aaaa business this days

8 0
3 years ago
Landon is a senior manager for the firm Anderssen Inc. Because of his experience, he has been appointed to the board of EEC Inc.
Lapatulllka [165]

Answer:

Executive Director, Non Executive Director

Explanation:

Landon is a senior manager for the firm Anderssen Inc. Because of his experience, he has been appointed to the board of EEC Inc., even though he doesn't work for this firm. He also serves on the boards of several other companies. Landon is an Executive Director for Anderssen and a Non Executive Director for EEC.

An executive director has operational responsibilities in a firm but a non executive director does not have operational responsibilities in a firm but is involved in planning and policy formation which are strategic activities.

Operational refers to the daily running of a business.

8 0
3 years ago
Read 2 more answers
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