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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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Answer:

d.) laissez-faire

Explanation:

Laissez-faire is one of Adam Smith's ideas which made Mark think of starting a restaurant because the business is free from government intervention. Also because Mark would be the sole owner of the business.

8 0
3 years ago
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Manuel operates equipment that moves natural gas through pipelines. Manuel is a Gas Compressor. Pipefitter. Power Dispatcher. Su
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Answer:

Gas Compressor Operator

Explanation:

A gas compressor operator works with steam or internal combustion engines to compress and transmit gases through pipelines.

He or she directs various control nodes and adjust valves in the compressor engines, pumps, and other related equipment. They monitor pressure, temperature gauges, and other safety components to ensure the safe passage of gases in the pipelines.

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2 years ago
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Craig's collected $15,000 from customers for games played in july. craig's sold bowling merchandise inventory from its pro shop
tekilochka [14]

Answer:

cash 15,000 debit

  account receivables 15,000 credit

cash  3,000 debit

A/R    5,000 debit

  service revenue 8,000 credit

COGS  6,800 debit

   Merchandise   6,800 credit

Cash  4,000 debit

 A/R               4,000 credit

Cash   2,500 debit

  *unearned revenue   2,500 credit

**utilties payable   800 debit

       cash                   800 credit

salaries expense 3,500 debit

      cash                      3,500 debit

***prepaid expene        375  debit

prepaid insurance   1,125  debit

     cash                             1,500 credit

repairs expense      700 debit

      cash                           700 credit

utilities expense      900 debit

   utilities payable            900 credit

Explanation:

We will record following the debit = credit rule

* It will be considered unearned revenue as we didn'0t perform the services we have the obligation to do so therefore, it is a liability.

**as the expense was recorded previously a payable was created to recognize the obligation to pay our utilities. Therefore, we write-off the payable

*** 1,500 is the full contract value for 4 months:

1,500 / 4 = 375 per month

one most is declared as expense and the remainder as prepaid.

7 0
3 years ago
The motives of those involved in unethical behavior that caused the financial crisis in the real estate, banking, and mortgage i
dlinn [17]

The motives of those involved in unethical behavior that caused the financial crisis in the real estate, banking, and mortgage industries included Option A greed and the wish to inflate their own earnings.

<h3>What is  unethical behavior?</h3>

unethical behavior bare behavior that is contrary to the rules and principle of the organization.

In most cases it is usually as a result of greed and the wish to inflate their own earnings.

Learn more about unethical behavior  at:

brainly.com/question/24518056

#SPJ1

7 0
1 year ago
In the 4e framework, dell understands the importance of _______, which leads to action, the potential for a relationship, and po
zheka24 [161]
The answer to this question is: engagement
In business terms, engagement refers to The emotional commitment that each employee has towards the company where they work.
Company with high engagement level often produce more employees that willing to take initiative and sacrifices in order to obtain company's goals
4 0
2 years ago
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