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Westkost [7]
3 years ago
15

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that em

ployees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
Business
1 answer:
IgorC [24]3 years ago
8 0

Answer:

<em>I can see that there are no choices. I'll answer the question according to my own understanding. </em>

From the statement, it would appear that Carlzon was opposed to: executives who believed that empowered employees are not good when it comes to business. For Carlzon,<u> it is okay to allow the employees to satisfy the customers because it will give the company a boosted pride in the long-run.</u>  

Explanation:

The question above is related to the book entitled "Achieving Excellence Through Customer Service."

For Carlzon, <u>there is nothing wrong in giving away too much for customers </u>because<em> having over-satisfied customers is not a problem.</em> The real problem lies in "unsatisfied customers," thus it is essential that employees should be empowered in order to give them the responsibility to respond to the customers when the demand calls for it.

So, this explains the answer.

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Match each important word with the phrase that best defines it.
Artyom0805 [142]

report the other answers it’s a virus
5 0
2 years ago
If the economy is at potential output, and the Fed _____ the money supply, in the long run, the price level will likely _____.
serg [7]

Answer:

If the economy is at the potential output and the Fed increases the money supply, in the long run real GDP will likely remain the same.

Explanation:

hoped this helped

4 0
2 years ago
During the current month, Grey Company sold 60,000 units for $10 each. Each unit had an equivalent cost of $6 each. The journal
Romashka [77]

Answer:

The sale entry would be:

Dr Trade Receivable  $ 600,000

Cr                     Sale            $600,000

And the inventory sent out of warehouse to customer would be recorded as:

Dr Cost of goods sold $360,000

Cr Finished Goods account  $360,000

Explanation:

As we know the sale is credit in nature and inventory sold on credit increases the trade receivable which is debit in nature.

So the entry would be:

Dr Trade Receivable  $ 600,000

Cr                     Sale            $600,000

And the inventory sent out of warehouse to customer would be recorded as:

The reason is that once the product is sold then the cost of finished goods is eliminated from the inventory account and would be charged to the cost of goods sold. So the entry would be posted by the cost of equivalent that the company has incurred to manufacture the product. Here the cost of equivalent is given and is $6 per unit.

So for the sale of 60,000 units the total cost of equivalent will be:

Total equivalent cost = 60,000 units * $6 per unit = $360,000

And the entry would be:

Dr Cost of goods sold $360,000

Cr Finished Goods account  $360,000

3 0
3 years ago
In business, which of the following tones should be part of every written communications? a. Funny b.Vague c.Sarcastic d.polite​
dlinn [17]

Answer:

Polite

Explanation:

8 0
3 years ago
Jason and Paula are married. They file a joint return for 2020 on which they report taxable income before the QBI deduction of $
mote1985 [20]

Answer: $28940

Explanation:

Their QBI deduction for the year goes thus:

Jason's QBI amount will be:

= $173000 × 20%

= $173000 × 0.2

= $34600

Paula's QBI amount will be:

= $28,300× 20%

= ($5660)

Therefore, their combined qualified business income will be:

= $34600 - $5660

= $28940

The overall limitation which is based on th modified taxable income will be:

= $247000 × 20%

= $49400

Since $28940 is lesser than $49400, their QBI deduction for the year is $28940

7 0
3 years ago
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