Answer:
Flatter structures are appropriate for organizations that empower employees to solve customer problems.
Explanation:
These are the options for the question below;
✓A taller structure will improve the speed at which decisions are implemented.
✓Flatter structures are appropriate for organizations that empower employees to solve customer problems.
✓With a tall structure, supervisors can avoid hearing about customer complaints.
✓A flatter structure will further centralize decision making.
From the question, we are informed about an instance, where The owner of the business where i work has asked for your advice on restructuring the organization. Since I know that customer service is the cornerstone of the company. In this case I will recommend Flatter structures which is the best structure for organization that give empowerment to their employees in order to be able to solve problems associated with customers.
Flatter structure in an organization can be regarded as a structure that posses limited level of management or no level existing between the staff employee and the management of the organization. Flatter structure gives little supervision to the employees though it brings in their involvement when it comes to decision making
.
Answer:
The main challenge associated with payments across international borders is the challenge of currency rates. Because currencies vary across countries, sometimes a payment can be either hugely benefitial or hugely detrimental for a company, depending on how expensive or cheap its domestic currency is compared to the foreign currency.
Another challenge is related to international legislation, banking systems, red tape, and so on. Banking laws in some countries are more favorable to firms than in others, for example, by charging less financial expenses or comissions.
Answer: The important thing is to listen and try to offer solutions.
Explanation: The client who shows concern is looking for results, for solutions, and that is what you have to offer. In my case, when a client communicates his concern to me, I first let him express himself and let him know what causes him concern. After the client has expressed his concern, my focus is on finding a solution. I analyze all the aspects and try to finalize the attention to my client with ideas to work the problem.
Answer:
A
Explanation:
Organisational culture can be described as as shared beliefs and practices that inform the best way to behave in an organisation.
Types of Organisational culture
1. Clan culture : it emphasizes teamwork among employees in the organisation
2. Adhocracy culture - emphasises and promotes risk taking in the organisation
3. Market culture - emphasises and promotes competition and innovation in the organisation
4. Hierarchy culture - emphasise a defined structure and stability in the organisation
Artefacts of organizational culture obvious elements of an organization's culture
option a is an artefact of market culture
Answer:
C. Both of them is the correct answer.
Explanation:
A perceptual map is a diagrammatic way of visualizing a description of the perceptions of clients regarding particular attributes of a company, brand, goods, service, and product.
A perceptual map aim is to recognize the images that the customers have and feedback they have to services, goods, brands.
Business researchers utilize perceptual mapping to distinguish the products and the potential products based on the opinions of clients, and this data helps the company to develop a powerful competitive plan, communication plan, and brand design.
