When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3
<h3>What is the Gap 3?</h3>
Gap 3 : The chasm between service quality requirements and actual service provision
The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.
This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.
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Answer:
Variance = 0.02141851
Explanation:
We first calculate the mean for the stocks
Mean = (0.1858 - 0.0558 + 0.2081) / 3
Mean = 0.3381 / 3
Mean = 0.1127
Variance = [(0.1858 - 0.1127)^2 + (- 0.0558 - 0.1127)^2 + (0.2081 - 0.1127)^2] / 3 -1
Variance = [0.0731^2 + (-0.1685^2) + 0.0954^2] / 2
Variance = 0.00534361 + 0.02839225 + 0.00910116 / 2
Variance = 0.04283702 / 2
Variance = 0.02141851
The variance of returns is 0.02141851
Answer: 8.79%
Explanation:
The premium or discount as a percent of NAV will be calculated thus:
NAV will be calculated as:
= (Market value of portfolio - liabilities ) / shares outstanding
= ($310 million - $3million) ÷ 10 million
= $30.7 per share.
Then, the calculation for the discount percent will be:
= (selling price - NAV) / NAV
= ($28 - $30.7) / $30.7
= ($-2.7) / $30.7
= (0.0879)
= 8.79%
Therefore, NAV is trading at discount of 8.79%
Answer:
19th century,labor organizations were not very successful in improving the working conditions and advancing the interest of industrial workers in united states.
<u>Explanation:</u>
Workers formed union.These unions give them immense power.These unions have a leader selected from among the workers only.Leader act as a representative of whole union.These unions can bargain on behalf of all the workers for providing them better working conditions,more wages,bonus.
They used strikes to force the employers to increase wages and provide better working conditions.These unions worked hard to stop child labor,give health benefits and help those workers who got injured .In 19th century trade unions were formed by skilled workers.
Knights of labor was a trade union formed in 1869.It attracted large number of workers and hoped to improve their working conditions.In 1880 skilled labor left Knight of labor and joined American federation of labor.It provides better working conditions.It had 500000 members by 1900.
Despite the efforts unions made less progress in this Era .
