I got ya girly...
The rising action would be cinderella's family mistreats her...
the falling action would be that cinderella's shoe was revealed to her...
the rest should be pretty easy!
The answer to this ? Is D
So it looks like you pick a scenario, and you pretend you were there. type how you would feel and react, then type what you would want the manager of the establishment to do and how he\she would react