1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

You might be interested in
Why is a bank more likely to offer you credit if you have a cosigner?
Brums [2.3K]

Answer:

Because a cosigner is another person who is also responsible for ensuring the loan is paid.

Explanation:  A cosigner is a person who is signing on to the loan and by doing so, they are jointly taking on responsibility for repayment of the loan. So basically loan repayment is being guaranteed by the person taking out the loan and the cosigner.

5 0
3 years ago
Crimp corporation uses direct labor-hours in its predetermined overhead rate. at the beginning of the year, the estimated direct
Anton [14]

First of all, the predetermined overhead will be calculated.

Predetermined overhead rate = Estimated manufacturing overhead / Estimated direct labor hour

Predetermined overhead rate = $ 258,000 ÷ 15,000 hours = $ 17.20 per direct labor hour

Actual manufacturing overheads = $ 253,000

Applied manufacturing overheads = Predetermined overhead rate × Actual direct labor hours

Applied manufacturing overheads = $ 17.20 × 13,100 = 225,320

Applied manufacturing overheads are less than actual manufacturing overheads, thus overheads are under applied.

Actual manufacturing overheads - Applied manufacturing overheads = $ 27,680 under applied

4 0
3 years ago
When making additional business decisions management should consider?
Delvig [45]
Maybe how long you’re willing to be committed to that certain job or your goals in life so they are able to take you seriously.

This is just a guess btw but I hope this gave you an idea. :)
8 0
3 years ago
Arvo Corporation is trying to choose between three alternative investments. The three securities that the company is considering
oee [108]

Answer:

9.635%

Explanation:

We shall use a table to compute different values as shown below.

<u>Investment</u>       <u>Return</u>     <u>Taxable amount</u>    <u>Tax Rate</u>       <u>After-tax return</u>

Dividend              9.8%             30% (n1)              18%             9.2708% (w1)

Municipal bond   8.8%              0%                      18%             8.8%

Corporate bond   11.75%          100%                   18%             9.635% (w2)

The after tax return with on the best investment alternative is 9.635% for corporate bonds

<u>Workings</u>:

W1

9.8 *0.3*0.18 = 0.5292%

Return after tax = 9.8% -0.5292% = 9.2708%

w2

18.75*0.18 =2.115%

Return after tax = 11.75% -2.115% = 9.635%

<u>Notes:</u>

n1 : 70% of the dividends are excluded from taxation. Only 30% is to be taxed

4 0
3 years ago
Assume that the marginal propensity to consume is 0.8 and that potential output is $800 billion. If real GDP is $850 billion, to
kari74 [83]

The following policies would bring the economy to potential output is Decrease government spending by $10 billion.

<h3>What is Marginal Propensity?</h3>

The "Marginal Propensity" to consume is defined as calculate quantification of money that consumers are ready to spend.

The term "Marginal propensity" to consume is term used in economics. It measures monetary value which consumer is willing to spend to buy goods and services instead of saving it.

The "Marginal Propensity" to consume tends to increase economic activities of country by keeping cash flowing and by not keeping it stagnant. It also helps in increasing trade value and quality and cost of products because it increases healthy competition among companies and in which consumers are ultimately benefitted.

Therefore , we can conclude that the correct option is C.

Learn more about Marginal propensity on:

brainly.com/question/17930875

#SPJ4

7 0
2 years ago
Other questions:
  • Lobbyists are hired by companies to influence legislation to meet a company's goals. They ask for things needed to program plans
    11·2 answers
  • The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and qu
    8·1 answer
  • A bank account has an initial balance of $450. The account holder deposits $125 every week. How many weeks (excluding any intere
    15·2 answers
  • A simple index of three stocks have opening values on day 1 and day 8 as shown in the table below. What is the rate of change of
    14·1 answer
  • 1. Depreciation on the equipment for the month of January is calculated using the straight-line method. The company estimates fu
    7·1 answer
  • Cabell Products is a division of a major corporation. Last year the division had total sales of $13,420,000, net operating incom
    12·1 answer
  • Jeremy operates his own small business, but he doesn't want to be bothered with accounting information. He tells his friends, "A
    13·1 answer
  • Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the com
    15·1 answer
  • Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increa
    6·2 answers
  • Pratte Boat Wash's cost formula for its cleaning equipment and supplies is $2,500 per month plus $48 per boat. For the month of
    10·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!