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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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"Although many things can affect the choice of an appropriate structure for an organization, the following five factors are the most common: size, life cycle, strategy, environment, and technology."

3 0
3 years ago
It doesnt matter what your goal is. any idea you may create is achievable. true or false​
jasenka [17]

False. I could have a goal to turn into the sandman, and try real hard, but it's not gonna happen. Reasonable goals are achievable however.

4 0
3 years ago
a decline in discpsable incomeAssume a machine that has a useful life of only one year costs $2,000. Assume also that net of suc
Vlad1618 [11]

Answer:

The firm should purchase the machine.

Explanation:

let the expected rate of return be x :

x = 2000 + 20000x% = 2300  

= 300/20

= 15%

Therefore, The expected rate of return (15%) exceeds interest rate (10%) of fund, the firm should purchase the machine.

6 0
3 years ago
Any purchased materials that will go into the finished product are first recorded in the.
VikaD [51]

Any material purchased will be recorded in the Raw material inventory account. The option for the first blank is raw and second blank is material.

<h3>What is Inventory Account?</h3>

Inventory Account refers to the account which records all the transactions related to the stock. It records the purchased of the stocks, work in progress, closing stock, opening stock etc.

The complete question is attached below.

The raw material inventory account is where all materials that will be used to create the final product are first registered.

Learn more about raw material here:

brainly.com/question/13376768

#SPJ1

3 0
2 years ago
9. When Margot applies for a loan, she needs to demonstrate to the bank that she has capital. What could she show them to best d
Sidana [21]

Answer:

copies of her mortgage, investment reports, and bank statements

Explanation:

The only option that properly demonstrates her capital would be copies of her mortgage, investment reports, and bank statements. Her mortgage shows the bank that she is able to pay her debt on time every month. Her bank statements show how much money she is spending on a monthly basis. Lastly, her investment reports show all of her assets and how much they are earning per month, all of this combined makes up her capital which is basically the amount of money she has, both liquid and in assets.

3 0
3 years ago
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