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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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An investor has two bonds in her portfolio, Bond C and Bond Z. Each bond matures in 4 years, has a face value of $1,000, and has
aliya0001 [1]

Answer:

Years to maturity       Price of Bond C            Price of Bond Z

         4                               $1,084.42                       $711.03

         3                               $1,065.93                       $774.31

         2                               $1,045.80                      $843.23

         1                                $1,023.88                       $918.27

Explanation:

Note: See the attached excel for the calculations of the prices of Bond C and Bond Z.

The price of each bond of the bond can be calculated using the following excel function:

Bond price = -PV(rate, NPER, PMT, FV) ........... (1)

Where;

rate = Yield to maturity of each of the bonds

NPER = Years to maturity

PMT = Payment = Coupon rate * Face value

FV = Face value

Substituting all the relevant values into equation (1) for each of the Years to Maturity and inputting them into relevant cells in the attached excel sheet, we have:

Years to maturity       Price of Bond C            Price of Bond Z

         4                               $1,084.42                       $711.03

         3                               $1,065.93                       $774.31

         2                               $1,045.80                      $843.23

         1                                $1,023.88                       $918.27

Download xlsx
4 0
3 years ago
How much does it cost to get your ears pierced at walmart?
bazaltina [42]

Answer: 10-35 USD

Explanation:

5 0
3 years ago
Read 2 more answers
Fairfield company's raw materials inventory transactions for the most recent month are summarized here: beginning raw materials
astraxan [27]

<u>Calculation of raw materials cost added to the work in process inventory account during the period:</u>

Raw materials issued using materials requisition 1445 for Job 101  = $25,000

Add: Raw materials issued using materials requisition 1446 for Job 102 = $35,000

Add: Materials requisition 1447 used on multiple jobs 1= $30,000

Total raw materials cost added to the work in process inventory account during the period =<u> $90,000</u>


4 0
3 years ago
Demand pull inflation can be started by A. an increase in the price of oil B. a decrease in the quantity of money. C. an increas
devlian [24]

Answer:

Option "C" is correct.

Explanation:

An increase in government expenditure causes more money inflow on demand over supply.

6 0
3 years ago
A market ______ growth strategy focuses on increasing sales of the firm's current products to its current target markets. multip
jeyben [28]

A market product growth strategy focuses on increasing sales of the firm's current products to its current target markets.

A product growth strategy increases sales looking all the prospects of the department rather than focus on only one department of the firm. It develops the firms production process in all aspects.

The strategy is made and planned according to the current market conditions to achieve its desired targets and get the maximum profit out of the production process that is taking place in the firm which in turn increase sales of the firm by increasing consumers demand.

To learn more about product growth strategy here,

brainly.com/question/13362867

#SPJ4

8 0
1 year ago
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