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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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1. Lack of legal capacity, especially to testify or bring to trial. Also called "impossible". It can be caused by various kinds of disqualification, incapacity or incompetence. A court may appoint a guardian for a person found to be unsound by a formal hearing.

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2 years ago
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malfutka [58]

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7 0
3 years ago
4. Part of delivering an effective slide presentation is making sure you present your material in a logical order. Before you be
grandymaker [24]

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5 0
3 years ago
Which of the following is a possible punishment for copyright infringement? a. Jail time. c. Expulsion or Termination. b. Fines.
quester [9]
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6 0
3 years ago
Lloyd is the chief financial officer (CFO) for a firm that uses Incentive stock options (ISOs) as part of its executive compensa
Nata [24]

Answer:

the gross pay of Lloyd is $6,250

Explanation:

The computation of the gross pay is shown below:

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we simply applied the above formula so that the correct value could come

The other things would be irrelavant

4 0
3 years ago
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