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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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In 2008, OPEC succeeds in raising world oil prices by 300 percent. This price increase causes inventors to look at alternative s
djverab [1.8K]

Answer:

Option "A" is the correct answer to the following statement.

Explanation:

  • In Industries, when the price of one manufacturing factor increase, then Inventors try to create new better and cheap substitution for that factor.

In Substitution bias, a customer needs a cheaper and better substitution for the substitute goods.

In the same manner, when new goods come into the market as substitution goods then the market of these new goods rapidly rises.

7 0
3 years ago
What is the total manufacturing overhead for the current product order if the firm uses a plantwide rate based on direct labor-h
Vesnalui [34]

Answer:

$44,268

Explanation:

Calculation for What is the total manufacturing overhead for the current product order if the firm uses a plantwide rate based on direct labor-hours

First step is to calculate the Plant-wide Overhead Rate using this formula

Plant-wide Overhead Rate = Total Overhead / Total Direct Labor Hours

Let plug in the formula

Plant-wide Overhead Rate = $632,400 / 4,800 hours

Plant-wide Overhead Rate = $131.75

Now let calculate the total manufacturing overhead for the current product order

Using this formula

Current product order Total Manufacturing Overhead = Plant-wide Overhead Rate * Direct Labor Hours

Let plug in the formula

Current product order Total Manufacturing overhead= $131.75 *336 hours

Current product order Total Manufacturing overhead= $44,268

Therefore the total manufacturing overhead for the current product order if the firm uses a plantwide rate based on direct labor-hours will be $44,268

6 0
3 years ago
"An insured has an $80,000 dwelling policy with a $500 deductible. In addition to the house, the property includes a detached ga
NeTakaya

Answer:

The amount that is needed to be covered by the policy is $3,500

Explanation:

Coverage B - Other kind of structures offer coverage for the real property which is to be located on the desired location and need to be separated from the dwelling through clear space.

Coverage A- upto 10%

So, in the situation, $8,000 is involved for other structures. Lightning is covered under the peril so that the policy will pay an amount of $3,500 (Which is $4,000 [$3,000 + $1,000] - $500)

5 0
3 years ago
Where do the prime minster lives
Tems11 [23]

Answer:

of which country!!!!!!!!!!!!!!!!!!!

The Prime Minister's official residence is 10 Downing Street; the Chancellor's official residence is Number 11. The government's Chief Whip has an official residence at Number 12. In practice, the individuals involved may live in different flats; the current Chief Whip actually lives at Number 9.

7 0
3 years ago
Sagon Corporation has provided data concerning the Corporation's Manufacturing Overhead account for the month of September. Prio
Romashka [77]

Answer: Manufacturing overhead for the month was underapplied by $19,000.

Explanation:

From the question, we are informed that before the closing of the overapplied or underapplied balance to cost of goods sold, the total of the debits to the manufacturing overhead account was $75,000 and the total of the credits to the account was $56,000.

This implies that the manufacturing overhead for the month was underapplied by ($75000 - $56000)= $19000. The manufacturing overhead debit balance shows that manufacturing overhead was simply underapplied in this case.

6 0
4 years ago
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