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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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pshichka [43]

the answer to this question is 4.70%

7 0
3 years ago
A firm uses machine hours to allocate overhead cost. During the period, budgeted variable overhead is Rs. 10000 and budgeted
iVinArrow [24]

Answer:

C

Explanation:

If you do hours X units and then put it on the end of the Variable you get C. Hope this helped #brainiest

4 0
2 years ago
When a manager deciding how to most fairly identify internal candidates for a promotion she is making a __________.
s2008m [1.1K]

Answer:

A) <em>a moral judgement.</em>

Explanation:

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7 0
2 years ago
Which of the following are true if you pay only the minimum amount each month towards your credit card bill?a. You will be charg
BigorU [14]

Answer:

The correct answer is A and C as both are true statement.

Explanation:

Credit Card is a facility which is offered by banks to borrow money and it could be used by the borrower for buying expensive goods and the services up front. It has a time period, in which the borrower need to make payment for the amount used by the borrower along with the interest charged.

So, if the borrower paid the minimum amount towards the credit card, then the borrower is still in debt until clears or paid the whole amount and also will be charged the interest against the remaining balance or amount.

4 0
3 years ago
The form of business organization that comprises about 18 percent of all businesses in the United States is the a. joint venture
julsineya [31]

Answer:

The form of business organization in the United States which comprises about 18% are corporations.

Explanation:

According to the data presented in the attached figure it is clearly seen that the percentage of corporations in the United States is 18%. The percentage of Joint Ventures and Syndicates is a lot less while that of partnerships and sole proprietorships is higher.

8 0
3 years ago
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