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Mashcka [7]
2 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]2 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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nata0808 [166]

Answer:

Market division

Explanation:

Basically this is Dividing territories (also market division) which is an agreement by two companies to stay out of each other's way and reduce competition in the agreed-upon territories.

In our case, Delta stays out fo Efficient's way and the latter does the same.

5 0
3 years ago
The constitutional authority of congress to forbid discrimination in employment is based in the
yan [13]
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When it came to interstate commerce, there was no employment discrimination there - both men and women could work, regardless of the race and skin color. This was the basis on which the Congress managed to ban discrimination in employment elsewhere.

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3 years ago
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Lilit [14]

Answer: Employee, worker and self-employed.

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A Worker A worker who is not an employee works under a contract whereby the individual.

A self-employed is the state of working by themself not as a employee .

5 0
2 years ago
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Bogdan [553]
 I think you are referring to the Malcolm Baldrige National Quality Award.
3 0
3 years ago
A welder’s hourly wage was $15.00 before a 9% raise. What is the new hourly wage?
ZanzabumX [31]
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