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Mashcka [7]
3 years ago
13

The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

ver, the call centre management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation?A. Require agents to check a box on the case when submitting a new suggested article
B. Create a dashboard for articles submitted by agents & approved for publication
C. Measure & reward agents based on the # of new articles submitted for approval
D. Measure & reward agents based on the # of new articles approved for publication
Business
1 answer:
olga2289 [7]3 years ago
7 0

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative  ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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When you are in a conflict with another person, it is important to remember:
Galina-37 [17]
C. that you also helped create the conflict
6 0
3 years ago
ou wish to retire in 20 years, at which time you want to have accumulated enough money to receive an annual annuity of $32,000 f
AleksAgata [21]

Answer:

Annual contributions to the retirement fund will be $6,347.31

Explanation:

First find the Present Value of the Annuity giving payments of $32,000 annually for 25 years at the rate of 10%.

Using a Financial Calculator enter the following data

PMT = $32,000

P/y = 1

N = 25

R =  10%

FV = 0

Thus, the Present Value, PV is $290,465.28

At the time of retirement (in 20 years time) the Value of the annuity fund is $290,465.28.

Next we need to find the Payments PMT to reach this amount in 20 years time at the interest rate of 8%

Using a Financial Calculator enter the following data

FV = $290,465.28

N = 20

R = 8 %

PV = $0

Thus, the Payments, PMT required will be $6,347.3080

Conclusion :

Annual contributions to the retirement fund will be $6,347.31

3 0
4 years ago
The four underlying assumptions of generally accepted accounting principles are economic entity, monetary unit, periodicity, and
DerKrebs [107]

Answer:

1. Going concern

2. Economic entity

3. Monetary unit

4. Periodicitys

Explanation:

1. Since Jumbo's Restaurant is planning to close, the assumption of continuity (going concern) is no more applicable. This should be disclosed. Instead asset was still recorded at historical price which is misleading.

2. Gorloks Tax Services is an economic entity, and the property and assets of owners are not considered to be for the business. In this case the boat Sam bought was wrongly reported as an asset of the company.

3. Claim Jumpers when reporting the 5 trucks purchased must include a monetary value for them. The assumption of monetary unit states that all items reported on the balance sheet must be expressed in monetary terms.

4. Cobbler's Etc violated the assumption of periodicity which states the financial position of the business must be declared in a particular accounting period. Accounting period can monthly, quarterly, biannually, and yearly. The business should choose and accounting period and ensure financial position is reported for each of them. In this case financial reporting is not consistent with reporting happening after 14 months and before that 18 months.

6 0
3 years ago
Explain . does consumption being contentment?
Vlad1618 [11]

Answer: No.

Explanation: Consumption is not contentment because one can consume something without been satisfied of that either because it wasn't what was expected as in the taste.

8 0
3 years ago
See Hint If your income increases by 8%, and your quantity demanded of vanilla ice cream decreases by 18%, then vanilla ice crea
xz_007 [3.2K]

Answer:

The correct answer is B

Explanation:

Inferior goods are those goods or kind of goods whose demand declines or decrease when the income of the person or customer increases or rises. In other words, it means that the inferior goods demand is inversely associate to the customer or consumer income.

So, in this case, the income rises by 8% and the quantity demanded for the ice cream declines or falls by 18%, then the vanilla ice cream would considered as the inferior good.

3 0
3 years ago
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