Answer: Direct materials quantity variance.
Explanation:
Direct Material quantity variance is the difference between the actual quantity of materials used in production and the standard quantity that was supposed to be used, multiplied by the standard price of the material.
It is a method that checks the company's efficiency is being able to use raw materials to produce goods. If the Actual quantity needed is greater than the Standard quantity, this will be considered an Unfavorable Variance and mean that the company was not efficient in using the materials.
Causes of this can be low quality of materials and inadequate employee training.
Answer:
Roger used the technique of "responding to every concern by the customer" for building positive customer relations.
Explanation:
Building up strong customer relationships includes following techniques:
- Communication which means inquiring customer needs and wants, listening to them, providing them information.
- Exceeding Customer Expectations
- Providing Value in the form of quality products and services
- Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.
In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.
This technique relates to responding to every concern by a customer.
Answer:
True
Explanation:
<em>Return on Investment (ROI) is the proportion of operating assets that an investment center earned as as net operating income. </em>
<em>ROI is measure of the returned earned by a division relative to the amount invested in the assets used to generate the return.
</em>
It is calculated as follows
ROI = operating income/operating assets × 100
To evaluate a division, the division's ROI is compared to the budgeted ROI of the company. An actual ROI that exceeds the budgeted is considered a good performance and vice versa
