Answer: Option A
Explanation:
A norm in another words mean standard that is generally accepted. While conformity, comes from the word conform. I.e to agree with a standard.
Relating to the above scenario, Sarah has a leader of a group, people agree with what she says unlike bill . In this case, people conform with Sarah as she is a leader ,it is a general norm to follow what a leader says or proposes.
Answer:
The business plan should include an assessment of each of the following factors except customers rejecting loyalty programs or attempts to build loyalty.
Explanation:
CRM means customer relation management and its purpose is to manage and increase customer by using better strategies moreover to interact with customers to solve and response their problems. In any business plan customer relation manager consider all factors like product must easily accessible, its reputation in market , its advertisement cost and its ease of use and reporting system except the customer rejection loyalty program.
This answer was hard for me but i think it is either Rift Valleys or Faults
