A customer calls and has questions about the bill for their first month's subscription. They want to know why the monthly rate i
s $45.00, but the bill is for $60.00. What is the most likely reason for the bill being this amount? The customer owes a late fee in addition to the subscription amount. There was a mistake and the customer was over-charged. The subscription began about 10 days before the 15th of the month. The customer's account was upgraded to the next subscription level.
The subscription began about 10 days before the 15th of the month.
Step-by-step explanation:
The correct option is:
The subscription began about 10 days before the 15th of the month.
The reason for being charged $60 instead of $45 which is the monthly rate is that they started the subscription prior the the cycle date of the bill period. Due to the change in the cycle date, the customer is getting a prorated charge for the days that had service prior to the date of the bill and current cycle starting
