Question

Octavia has received an email from a customer, asking her a question about a product. unfortunately, octavia doesn't know the answer. however, she has a team meeting in two days time where she might be able to learn the answer to this customer's question. what should octavia do in this situation?
a. send a quick reply explaining that she needs more time to consider the question.
b. no action is required. the customer will assume she needs more time or is away.
c. call the customer on the phone to explain the problem.
d. email her supervisor so that he can respond to the sender's question.

Answer 1

What Octavia should do is send a quick reply explaining that she needs more time to consider the question. Say the customer is asking asking something really complicated, the receiver will might need more time to answer than an easier question.

Answer 2

Its A ............for apex