The z-value that corresponds to a two-tailed 95% confidence interval is z = +/- 1.96. Then the bounds of the confidence interval can be determined as: Lower bound = mean - z*SD/sqrt(n) = 20 - 1.96*2/sqrt(100) = 20 - 0.12 = 19.88 hours Upper bound = mean + z*SD/sqrt(n) = 20 + 1.96*2/sqrt(100) = 20 + 0.12 = 20.12 hours So the first choice is the correct answer: 19.88-20.12 hours