The romantic mountain getaway seemed like the perfect gift for holidays. The pictures in the brochure showed couples enjoying th
e amenities in their cabins. When the couple arrived, they unfortunately found a cold, uninviting cabin with a shortage of creature comforts--no down-filled blankets, no wood for the fireplace, paper plates and cups and a broken chair. In this service example, the _____ was not what the customers expected.
It refers to type model which focus on the environment or the impact of the specific goods and services , is referred to as a servicescape .
A servicescape is designed by the company or firm in order to explain the people or the consumers about the goods and services they offer .
Hence , from the given scenario of the question ,
The couple was very happy to see the good and perfect services the offered by the hotel , but in reality it was not what was mentioned in the servicescape .
