Answer:
a) 0.202 = 20.2% probability that a customer has to wait more than 4 minutes.
b) 0.33 = 33% probability that a customer is served within the first minute.
c) 11.5 minutes.
Step-by-step explanation:
Exponential distribution:
The exponential probability distribution, with mean m, is described by the following equation:

In which
is the decay parameter.
The probability that x is lower or equal to a is given by:

Which has the following solution:

The probability of finding a value higher than x is:

In this question:

(a) Find the probability that a customer has to wait more than 4 minutes.


0.202 = 20.2% probability that a customer has to wait more than 4 minutes.
(b) Find the probability that a customer is served within the first minute.


0.33 = 33% probability that a customer is served within the first minute.
(c) The manager wants to advertise that anybody who isn't served within a certain number of minutes gets a free hamburger. But she doesn't want to give away free hamburgers to more than 1% of her customers. What number of minutes should the advertisement use
We have to find x for which:

So

Then





So 11.5 minutes.