Answer:
Kate is most likely to Provide a fast response to the customer using customer care software.
Explanation:
Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.
She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.
Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.
Answer:
The expected cash receipts in the month of November are $160,600
Explanation:
Expected cash receipts in the month of November = 30% sales in the month of November + 65% sales in the month of October + 3% sales in the month of September.
Forward Company had sales in September of $120,000, in October of $140,000
, in November of $220,000
Expected cash receipts in the month of November = 30% x $220,000 + 65% x $140,000 + 3% x $120,000 = $66,000 + $91,000 + $3,600 = $160,600
A perfectly competitive firm earns a profit when price is above the average total cost.
A perfect competitive firm is a firm that operates in a perfectly competitive market. A perfectly competitive market is a market where the goods and services exchanged are homogenous. There is perfect information in this type of market.
In the long run, firms in a perfect competition earn only a normal profit. If in the short run, firms are earning economic profit, new firms would enter into the market. This would wipe out economic profit. In the short run, if an economic loss is been made, firms would leave the industry.
To learn more, please check: brainly.com/question/13761559
<span>In the context of swot analysis, the marketers at beta inc. are most likely to consider this situation as a threat.
The new competitor threatens Beta inc. by offering the same consumers, that Beta inc. targets, the same, or similar, products for lower prices than Beta inc. These consumers, given the choice between the new competitor and Beta inc., will most likely do business with the new competitor; for reasons aforementioned.</span>
Answer: Functional strategic planning
Explanation: Functional strategic planning refers to planning for a specific functional area of the organisation. This type of planning affects only one department or the area for which is made and other departments do not get affected from it very much. This is done by the departmental heads of the organisation.
In the given case, Jenna is the director of IT department and is planning to retreat her departments strategies. Her actions would only affect the IT department.
Hence from the above we can conclude that the correct option is D.
