Question

Is the customer always right?" a. Company policy and rules always should be followed regardless of what the customer may need or want. b. Customers should always feel that their concerns are being heard and addressed. c. As a general rule, treating customer complaints as legitimate is a wise decision; however, customers are not always correct. d. Absolutely, unless they aren’t. But sometimes you have to give them bad news, and they don’t really like it.

Answer 1

Answer: C.

Explanations: Many companies go by that standard although they don't necessarily mean it. They are very much aware of how much a customer is important to the company.  They should be aware of all the staff and how they are treating the customers, the quality of a product and generally give their best to please someone when they come inside their store.

However there should be certain precautionary measures taken if they encounter with a customer that, beside all the kindness you were offering, is rude, frantic, starts damaging the goods, ambience etc.