Question

The philosophy of producing a high-quality product or service and achieving quality in every aspect of the business and its relationship with the customer, with a focus on continuous improvement in the quality delivered to customers is ________.

Answer 1

Answer:

Total Quality Management (TQM)

Explanation:

The philosophy of producing a high-quality product or service and achieving quality in every aspect of the business and its relationship with the customer, with a focus on continuous improvement in the quality delivered to customers is Total Quality Management (TQM)

Total Quality Management (TQM): It is a continous process of detecting and reducing error from the process of producing goods and services. This help in maintaining quality of the product by improving process and training worker for better performance. It also help in improving customer´s experience.

There are several tools used in total quality management (TQM):

• Continuous improvement.
• Six Sigma.
• Employee empowerment.
• Benchmarking.
• Just-in-time.
• Taguchi concept.
• Knowledge of TQM tools.