Answer:
a) The z-score for the mileage of the car is -3.16
b) It appears that the car is getting unusually low gas mileage.
Step-by-step explanation:
The z-score formula is given by:

In which: X is the mileage per gallon we are going to find the z-score of,
is the mean value of this mileage and
is the standard deviation of this value.
a. Find the z-score for the gas mileage of your car, assuming the advertised claim is correct.
The gas mileage for you car is 16.4 mpg, so 
The advertised gas mileage is 20 mpg, so 
The standard deviation is 1.14 mpg, so 
The z-score is:

b. Does it appear that your car is getting unusually low gas mileage?
The general rule is that a z-score lower than -1.96 is unusually low. So yes, it appears that the car is getting unusually low gas mileage.