A credit union often requires that its clients be members who own a share in the company.
Answer:
The correct answer is $2,610.
Explanation:
According to the scenario, computation of the given data are as follow:-
We can calculate the the direct labor cost by using following formula:-
Direct labor hour required= Estimated production × Direct labor hour
= 870 × 1÷4 =217.5 hours
Direct labor cost = Direct required labor hour × Rate of labor per hour
= 217.5 hours × $12
= $2,610
According to the analysis, $2,610 is the total amount to be budgeted for direct labor.
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.