Answer:
1. C
5.b
Explanation:
1. Is c because it is in the short cut key
5. Is B because it is the last choice
Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.