Answer:
b. evaluating alternatives
Explanation:
Decision making process involves identifying a problem, defining the decision criteria, determining the decision type, generating alternatives, evaluating and selecting the best possible alternative,
A problem is defined when a gap exists between actual and desired state. Next step is to identify the organizational criteria upon which decisions would be based.
Third step is to weigh pros and cons of the criteria in light of the situation. Next step is to generate alternatives and options which are available.
In the next step, all the available options are weighed w.r.t organizational criteria, which is the evaluation stage.
The last step is the selection of the most feasible alternative and it's implementation.
