B emotional illiteracy
Emotional illiteracy refers to one's inability to be moved, to feel comfortable, and to take ownership of emotions.
The answer is: d. Policy formulation
Policy formulation refers to the creation if a certain policy that is deemed as proper or acceptable for addressing the current issue that the government face. During this process, government representatives would ask civilians to present the problems that they face so it could be evaluated by the government team.
1 is the GCF of 83 and 105