What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
D. equal to MR, MC, and minimum ATC.
Explanation:
Long run equilibrium is the equilibrium of a perfect competitive market occurs, when there is the Marginal Revenue is equal to the marginal cost and average total cost of the company product. It is the sum of all the market short run supply curve's series. So the correct option is D. equal to MR, MC, and minimum ATC.
Answer: Direct Excess Coverage
Explanation:
The coverage type under ABC's garagekeepers policy that would split the cost of the loss with Jim's own insurer without placing blame on ABC Garage is the direct excess coverage.
This coverage is identical to the direct primary coverage and it basically protects the vehicle of a client without taking into consideration the person that is responsible. The direct excess coverage will be paid in excess of the primary policy.
Answer:
planning publicity strategies and campaigns. writing and producing presentations and press releases. dealing with enquiries from the public, the press, and related organisations. organising and attending promotional events such as press conferences, open days, exhibitions, tours and visit.
Answer:
The map of the current process is found in the attached
The minimum cycle time is 1 min 40 seconds
The longest cycle time is 2 min 35 seconds
The new minimum cycle is 1 min 15 seconds
The new longest cycle time is 2 mins
The potential problem that could surface from splitting the process is that once the customer has finished paying the customer has to wait for about 30 to 55 seconds before the second attendant finishes with packaging,hence ,a queue would likely be formed awaiting the second attendant.
The problem could be solved by ensuring the taking money and packaging takes the same time.
Explanation:
Minimum cycle time=20+55+25=100 seconds=1 minute 40 seconds
The longest cycle time=30+90+35=155 seconds=2 min 35 seconds
The new minimum cycle time=20+55=75 seconds=1 min 15 seconds
Taking customer's money also happened in the first 35 seconds of the 55 seconds above.
The new longest cycle time=30+90=120 seconds=2 mins
