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ipn [44]
3 years ago
11

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills f

or all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a________________-
Social Studies
2 answers:
worty [1.4K]3 years ago
4 0

Answer:

Employee Performance

Explanation:

There are three kinds of performance measurement

1. Those that focus on results , i.e output(financial performance, competitiveness)

2. Those that focus on the what determines the results, i.e inputs such as customers relation, advertisement, quality , flexibility.

3. Employee Performance Measurement

Performance Measurement is used in business to determine the growth of a business or determine the indicators for a successful business delivery . What willie has done is to measure the performance of his employee on customer relations.

Kaylis [27]3 years ago
4 0

Answer:

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills for all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a <u>Chat satisfaction ratio.</u>

Explanation:

  • As, each company or firm is comprised of different departments, and each department is held responsible for the specific set of objectives that are set by the company itself for its better growth inside the market and for that reason the company wants to build a much strong and effective medium of communication with its clients and customers for improving all the departments that concerns the profit and growth of the company.

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Answer:

staffing, development, compensation, safety and health, and employee and labor relations.

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3 years ago
Failure to address the three questions of economics will have what kind of impact on an economy?
mamaluj [8]
<h2>Option C It will have negative consequences.</h2>

The three questions of economics;

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3 years ago
Read 2 more answers
The lag between the time that the need for fiscal action is recognized and the time action is actually taken is referred to as t
lana66690 [7]

Answer: Administrative lag

Explanation:

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In terms of economic field, the time required to recognize and realize the change in tax and the time to enact on those modification. This time gap is known as administrative lag.

6 0
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nordsb [41]

The failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness is. group think.

What do you mean by group think?

Group think is a phenomenon that occurs when the desire for group consensus overrides people's common sense desire to present alternatives, critique a position, or express an unpopular opinion. Here, the desire for group cohesion effectively drives out good decision-making and problem solving.

Why is group think important?

Group consensus can allow groups to make decisions, complete tasks, and finish projects quickly and efficiently—but even the most harmonious groups can benefit from some challenges. Finding ways to reduce group think can improve decision-making and assure amicable relationships within the group.

Characteristics of Group think:

Rationalization of decisions to minimize objections. Belief in the absolute goodness of the group. Intense dislike of outsiders – stereotyped and misleading portrayals of outside members and those who have left the group

Learn more about group think:

brainly.com/question/10698713

#SPJ4

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2 years ago
Which theory of government claims that the king connects the heavens and the earth? evolution theory evolution theory divine rig
solong [7]

Answer:

Divine Right Theory

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Explanation:

6 0
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