Question

Kim runs a restaurant. She expects her employees to deliver excellent customer service. As a result, the employees often feel pressurized. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Kim using in this scenario?

Answer 1

Answer:

C) The authority-compliance style

Explanation:

Kim as well as other managers that follow the authority-compliance style believe that their subordinates are not important members of the organization. What matters is profits, and the higher the better, the needs of the employees are secondary.

This style focuses on exact work rules, arrangements, systems and discipline as a means to succeed. In the short run this leadership style can yield good results, improving employees' performance, but on the long run it doesn't work well, and all the benefits obtained at the beginning fade away.