Answer:
b. Share the customer research with employees, showing them why change is needed.
c. Tell employees that they have the power to change any work process, so long as their changes make the overall organizations more efficient.
d. Tell stories about the importance of efficiency and the things he has done to more efficient at work himself.
Explanation:
The Tony Hsieh has noticed that the customers of Zappos's are not willing to pay full retail price. In order to make company's culture more efficient the Tony should introduce a culture of telling stories about the efficiency at work and its benefits. The customer research should be shared with employees to analyze them that efficiency is needed. Make overall efforts in the organization to improve efficiency of work process.
Answer: Im not doing the math but Option 2 is the better option
Explanation:
Answer:
a. $21
b. $1,890,000
Explanation:
a. The computation of the predetermined overhead rate is shown below:
Predetermined overhead rate = (Total estimated manufacturing overhead) ÷ (estimated computer hours)
= $2,100,000 ÷ 100,000 hours
= $21
b. Now the applied overhead which equals to
= Actual computer hours × predetermined overhead rate
= 90,000 hours × $21
= $1,890,000
Answer:TRUE
Explanation: Is the distribution policy that maximizes the value of the firm by choosing the optimal level and distributions system for its dividends and stock repurchases). Most firm try to achieve the optimal distribution policy necessary for it to maximize its stock price for guarantee good returns or good profit on its investment.
Answer:
Call Scripting System
Explanation:
The Call Scripting System is frequently used by telemarketers among others when attending to contacts, clients or customers. The call script also referred to as the Cold Calling Script makes use of logic, correct wordings or talking points to assist an agent when dealing with a prospective customer.
These scripts are ideal because they can be integrated into telephony and Interactive Voice Response (IVR) Systems to ensure that an agent gets handy and appropriate information about a customer or client.
The Call Scripting System is widely used across call centres and Customer Satisfaction Centres. An advantage of this system is that it guarantees Consistency in customer data information that is being used to issue resolutions to clients irrespective of the agent on Customer Service Duty.
