1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Luba_88 [7]
3 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha3 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

You might be interested in
A customer has submitted a claim to have his cell phone replaced at no charge. However, the customer’s warranty expired 11 month
erica [24]

Answer:

(I)

b. Use the reasons-before-refusal plan.

(II)

a. Keep the refusal respectful, sensitive, and upbeat.

b. Disclose all reasons for the refusal.

d. Provide alternatives that encourage the customer to continue business with you.

Explanation:

  • In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
  • In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
6 0
3 years ago
Helpppp!<br> what does AP stand for and what does it mean?<br><br><br><br> Thanks! :)
Arlecino [84]

Acounts payable

Explanation:

8 0
3 years ago
Read 2 more answers
What are some advantages of walmart purchasing established web businesses?.
marin [14]

Some advantages of walmart purchasing established web businesses are;

  • Will help to draw to the site many consumers.
  • The website will display more options for consumers to see.

<h3>What is a web businesses?</h3>

Web businesses can be regarded as the business that are been run online using website.

Therefore, walmart purchasing established web businesses so they can promote their brand to more consumers.

Learn more about web businesses at;

brainly.com/question/24448358

3 0
3 years ago
You work for Emerita's Pizzeria and have been given the task of looking at company goals and deciding how the goals will be acco
Vesna [10]

The plans that must be involved are the strategic planning, the mid level, the low level, the operational planning, the top level planning.

Explanation:

In the strategic planning the company's stakeholders will ask them were they want their company to be in five years

The middle level staff will decide to focus in recruiting the new clients and to increase the productivity and they will find the way to give back to the company

Being a low level employee it is necessary that one must interact with the customers and contribute to the company's performance

In the operational planning it will be difficult to manage the customers  meet their day to day needs and satisfy them

A meeting will be held with the top level staff and hence they will be coming up with the new tools of the operational planning

3 0
3 years ago
Why do neoclassical economists tend to put relatively more emphasis on long-term growth than on fighting recession?
Bogdan [553]

Neoclassical economics places a larger focus on providing extra options and <u>improving living standards, </u><u>which are ultimately decided by long-term progress.</u>

As a result, it focuses on long-term growth rather than fighting recessions.

In actuality, neoclassical economics holds that a product's price is mostly influenced by its manufacturing costs. According to neoclassical economics, the primary factor for client decision-making therefore becomes price.

As a result, letting the neoclassical economists concentrate on prices is not the best way to combat the recession. Long-term economic performance is always emphasized by neoclassical economists.

Note that the neoclassical approach to macroeconomics emphasizes the idea that, over time, the economy tends to recover to its potential GDP and natural unemployment rate.

Learn what John Maynard Keynes would recommend to fight the recession: brainly.com/question/25586856


#SPJ4

8 0
2 years ago
Other questions:
  • The following transactions of Houston Pharmacies occurred during 2017 and 2018:
    6·1 answer
  • Robert bought 10 shares of Apex Company for $18 each and later sold all of them at $17 each. This transaction resulted in what t
    14·2 answers
  • You run a nail salon. Fixed monthly cost is $5,518.00 for rent and utilities, $6,014.00 is spent in salaries and $1,613.00 in in
    12·1 answer
  • When you introduce your product to a focus group or a small geographical location, which activity does it signify?
    6·1 answer
  • The manager of a $600,000 aggressive stock portfolio wishes to hedge with OEX 600 Put contracts. The portfolio has a beta of 2.
    5·1 answer
  • Write a short paragraph about how to prevent yourselves against different crimes....
    5·1 answer
  • The following data relate to the direct materials cost for the production of 2,200 automobile tires:
    5·1 answer
  • After Mario completes his monthly report, his boss reviews it to see if the standards were met. If there are errors, Mario is to
    5·1 answer
  • Which of the following is a characteristic of a task-oriented leader? staying accountable for assigning work ensuring everyone r
    11·1 answer
  • The MR = MC rule Multiple Choice applies both to pure monopoly and pure competition. applies only to pure competition. applies o
    10·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!