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Luba_88 [7]
3 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha3 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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tekilochka [14]

Answer: B) employee’s compensation.

The income approach to measure gross domestic product or GDP starts with the income earned (wages plus plus rents plus interest plus profits) from the production of goods and services.

Based on the income-based method of calculating GDP, income or wages earned by Joe and Michelle for being partners can be categorized under B) employee’s compensation.


3 0
3 years ago
Which of the following is NOT an element of negligence? a. Intent b. Duty c. Breach d. Causation e. Damages
love history [14]

Answer: OPTION A

Explanation: For winning the suit of negligence- duty, breach, cause and damage are the four elements that the plaintiff needs to prove. Intent is not an element of negligence.

Intent, used as a short form for intention, can be defined as the commitment of an individual to do certain action in present or in future period.

7 0
3 years ago
The manager of the customer service division of a major consumer electric company is interested in determining whether the custo
Elanso [62]

Answer:  Stratified random sampling

Explanation:

Given : The manager of the customer service division of a major consumer electric company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products. If there are 4 different brands of Blu-ray players made by the company.

The best sampling strategy which we can use is stratified random sampling because it is not much costly and also it induces the efficiency . We can me different strata according to the 4 brands , then we can randomly select participants for the sample.

  • Stratified random sampling is a method of probability sampling in which a researcher divides the entire population into multiple homogeneous groups known as strata and then he randomly select an sample members from each strata for research .
4 0
3 years ago
Which of the following is not a type of bank
Pani-rosa [81]
What are choices for this question
4 0
3 years ago
Read 2 more answers
The key feature of this circular flow is the _______________.
soldier1979 [14.2K]

Answer: B, market.

Explanation: Hope this helps you out. <3

7 0
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