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Luba_88 [7]
3 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha3 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all
grin007 [14]

Answer:

This statement falls under Classical Management Theory

Explanation:

In this case, managers want to help customers in making their choices easy and simple for them. Yes, its very much true that too many choices create ambiguity, it becomes very hard for the customers to choose from overload of choices, that's the reason Apple only came with one phone model, iPhone. Furthermore, managers want employees to help customers, therefore, they have linked their motivation directly with the incentives and commissions, which directly falls under the classical management theory, which says that employees have certain economic and physical needs which they have to meet and fulfill. Moreover, classical management theory also helps us in the areas of leadership, specialization of labor, profits, and decision making. Here managers want to streamline their operations as well, which is also another feature of management theory.  

7 0
3 years ago
Market structures For each of the following scenarios, determine which market model best describes the scenario. Then identify t
pantera1 [17]

Answer:

Please refer explanation

Explanation:

A. Many small shops sell different styles of sweaters. Some stores sell higher-quality and more expensive sweaters then other stores.

1. many

2. differentiated

3. easy

4. price-searcher

Monopolistic competition is whereby there are many firms selling similar products and services but are not perfect substitutes. They may be different in quality, design or style. Barriers to entry are low and any one firm’s decision does not necessary affect all others. These firms tend to have limited price setting powers and they make use of heavy adverting and brand differentiation.

B. Hundreds of high school students who require tutoring in algebra choose among dozens of tutoring companies offering similar services.

1. many

2. standard

3. easy

4. price-taker

Perfect competition is a market structure where there are many firms selling homogenous or commodity products, such as a fruit or vegetable vendor. They do not have the ability to influence the price and they take the price that they receive. There is free flow of information between sellers and buyers regarding the goods sold as well as the prices of goods and services sold. Firms can easily enter and exit the market.

C. Four Internet providers offer similar services to almost everyone in the city. Any new company would have to engage in a price war with the existing companies.

1. few

2. standard

3. challenging

4. oligopoly

Oligopoly is an imperfect market structure with a small number of firms who are impacted by each other’s actions. Oligopolies may collide either explicitly or tacitly in order to restrict output or fix prices and achieve above normal market returns. Government policies and regulations are placed to encourage or discourage oligopolistic behavior and ensure that consumers are not exploited.

D. Only one pharmaceutical company has a government patent to sell an experimental drug.

1. one

2. unique

3. impossible

4. monopoly

A monopoly refers to a single company dominating the market in an industry. It has a proportionately large market share. This can be due to an absence of proper restraints. They have control of the price in the market for that product. There are very large batters to entry and exit, they exploit economies of scale and are able to make abnormal profits in the industry.

4 0
3 years ago
A) Why is ethical relativism considered to be self-contradictory?
tangare [24]

Answer:

El relativismo no puede ser contradictorio porque no afirma ni niega nada. La expresión de una actitud moral consiste en valorar la diversidad.

Explanation:

El relativismo no puede ser contradictorio porque no afirma ni niega nada. La expresión de una actitud moral consiste en valorar la diversidad.

4 0
3 years ago
You receive​ $100 today,​ $200 in one​ year, and​ $300 in two years. If you deposit these cash flows into an account earning 12​
Lisa [10]

Answer:

$628.49

Explanation:

Cash flows                     Discount factor      Future value

$100                         1.1449                $114.49

$200                         1.07                   $214

$300                          1                        $300

Future value                                                  $628.49

The discount factor is as follows

= (1 + interest rate)^number of years

For $100 the year is 2

For $200 the year is 1

For $300 the year is 0

3 0
3 years ago
PLEASE HELP-AFTER THIS QUESTION I ONLY HAVE 10 POINTS LEFT, AND I DON'T WANT TO HAVE TO ASK THIS AGAIN!!!!!!!!!!!! I WILL GIVE B
s2008m [1.1K]

Answer:

sup

Explanation:

8 0
3 years ago
Read 2 more answers
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