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Luba_88 [7]
3 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha3 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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Deon is opening a car wash, and he has approached SCORE, a SBA organization that assists small-business owners in setting up the
aivan3 [116]

Answer: Write a business plan

Explanation: He would be advised to write a business plan because it is a very important strategic tool for entrepreneurs. A good business plan helps entrepreneurs to focus on the specific steps necessary for them to make business ideas succeed. It also aids them to achieve both their short-term and long-term goals.

6 0
3 years ago
Alfred owned a term life insurance policy at the time he was diagnosed with a terminal illness. After paying $18,300 in premiums
iVinArrow [24]

Answer:

$0

Explanation:

Alfred paid in premiums = $18,300

company paid Alfred = $125,000

Alfred died after 18 months, then,

Company collected the face amount of the policy = $150,000

Sale of policy = [ company compensation - premium paid]

                       = $125,000 - $18,300

                       = $106,700

In this situation, Alfred receives the submission price from the insurance company consequential in profit.

There is no gain in the income of the insurance policy that is purchased by the Alfred for the long term.

That's why he is not required to include the amount of sale of policy i.e. $106,700.

Hence, Alfred required to include in his gross income will be zero ($0).

3 0
3 years ago
Suppose a State of California bond will pay $1,000 eight years from now. If the going interest rate on these 8-year bonds is 5.5
aksik [14]

Answer:

The bond is worth $651.59 today

Explanation:

FV = $1000

N = 8

I/Y = 5.5%

Present Value = ?

PV = FV*(1+r)^(-n)

PV =  $1000 * (1 + 0.055)^-8

PV =  $1000 * (1.055)^-8

PV =  $1000 * 0.651599

PV = $651.59

5 0
3 years ago
Appling Enterprises issued 8% bonds with a face amount of $400,000 on January 1, 2021. The bonds sold for $331,364 and mature in
lyudmila [28]

Answer:

sry I just wanted the points I'm in middle school so I don't know this stuff either but can you give free brainlyest I'm soo close to my next rank I'd really appreciate it if you would

8 0
2 years ago
Discount-Mart (see Problem 16.8), as part of its new Lean program, has signed a long-term contract with Specialty Lighting and w
Katena32 [7]

Answer:

Please see attachment

Explanation:

Please see attachment

5 0
3 years ago
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