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Luba_88 [7]
3 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha3 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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Many companies are capitalizing on people being at the airports longer and not being able to carry many personal health and beau
andreev551 [17]

Answer:

A) kiosk

Explanation:

Based on the information provided within the question it can be said that in this scenario the vending machines in the airport is a kiosk. This term refers to  physical structure which is used either to display information to passing strangers or to provide the individuals passing by with a product or service. Which in this case the structure/vending machine is providing beauty products.

8 0
3 years ago
A nondiscriminating monopolist:
max2010maxim [7]

Monopolists do not prefer to produce in the when the demand for a good produced by them is inelastic. Option B is the correct answer.

  • It is common to observe that monopolists, avoid engaging production when the demand for their product becomes inelastic.
  • In order to understand this situation, it is important to address the meaning of inelastic demand.
  • The term 'inelastic demand' refers to a situation where the demand for a product does not increase/decrease (change) when there is an increase/decrease (change) in its price.
  • This does not lead to profits for a monopolist.
  • It is because, a firm will be able to secure profits by producing lower amounts of goods for a higher price when the demand is elastic.
  • Hence, when the demand is inelastic, the increase in the quantity will be sold at the previous standard price, leading to a fall in terms of the total revenue.

Therefore, it is clear that a monopolist will not produce when the demand for a good is inelastic.

Learn more about Demand Elasticity here:

brainly.com/question/5078326

#SPJ10

3 0
1 year ago
The criteria for white-collar crime can include ______ elements criminology
Angelina_Jolie [31]
<span>The criteria for white-collar crime can include offense elements criminology. To take offense to something is being resentful about an insult or disregard for one's standards, values, principles. In this statement, they are saying that white-collar (the rich) crime typically stems from offensive language or happenings. </span>
7 0
3 years ago
How to establish a positive work environment
quester [9]
-no distractions
-clean working area
-full night's rest
-large cup of coffee (optional)
8 0
3 years ago
Which of the following is a “DO” regarding scannable resumes
Ratling [72]
Average recruiters eliminates a lot of applicants by scanning their resumes and find some keywords in the resume here are some "DO" things that should be in your resume :
- make it a text based format, don't rely on picture and graph since it cannot be scanned
- AVOID any typos
- do not use text box, since the scanner will categorized as graph

Hope this helps
5 0
3 years ago
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