The correct answer to the given question is Encoding process,written medium.
Explanation:
Last week, Shelly thanked Susan via email for how well she did a worker training program. Shelly uses a written medium to participate in the Encoding process.
Encoding is the method of obtaining information through passive or strenuous retrieval into our visual system is known as Encoding.
For example :- The parent frequently developed new games to help the kids store new knowledge in their memories.
A format is the way a piece of fiction is distributed, called the written medium.